Noetica Launches New Public Cloud Service for Contact Centres New Noetica Cloud is Deliverable Rapidly and…
Category: Editorial Category
Metro Bank to Open Bristol Based Contact Centre
Metro Bank to create 50+ new jobs at New Bristol based contact centre Metro Bank, the…
Puzzel Agile Web Chat Solution for Contact Centres
Puzzel developing agile new web chat solution for contact centres Puzzel, the leading innovator of cloud-based…
Jabra Evolve Series – Now Certified for Microsoft Teams
Jabra Evolve Series – now certified for Microsoft Teams Today Jabra announces that its Evolve Series…
Sensée & Allianz Win at Northern Contact Centre Awards
Sensée and Allianz Partners homeworking team scoops top prize at the 2020 Northern Contact Centre Awards…
Is your Contact Centre Ready for this Years Black Friday?
Is your contact centre ready for Black Friday? With great bargains comes the potential for a…
VeriCall Wins Two Contact Centre GOLD Awards
VeriCall wins two GOLD Awards in Contact Centre World’s 2020 Ceremony ‘Best Contact Center (Outsourced)’ and…
Phoning Contact Centres has Replaced face-to-face
For two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41%…
Contact Centres Are Increasing Investment in Digital Channels & AI
Contact Centres Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences Annual…
Look Forward Not Back: Future-Proof your Contact Centre
Look forward not back: 4 ways to future-proof your contact centre – Heightened customer expectations are…
PCI Pal Supports South Staffordshire Council with Payment Security
PCI Pal supports South Staffordshire Council with telephone payment security for new Garden Waste Collection service…
Intelligent Automation: Boosting your CX & Business Efficiency
Intelligent Automation: Boosting your CX and Business Efficiency and making Our World more Human In this…
What Came First COVID-19 or Poor Customer Service?
What came first COVID-19 or poor customer service? Just like the chicken or egg conundrum the…
CallMiner: Making Humans More Humane with AI
Making Humans More Humane with AI – Free Contact Centre White paper from CallMiner The customer…
Improve Customer Loyalty with Intelligent Outbound Strategies
eBook: Improve Customer Loyalty with Intelligent Outbound Strategies Proactive customer outreach can be a direct line…
Take Part in a 3 Minute Contact Centre Headset Survey
Take part in a 3 Minute Contact Centre Headset Survey – Win Wireless Headsets – UK…
Calabrio Winners of Analytics Competition and ONE Award
Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference Calabrio, the customer…
Contact Centre Reach Out to Customers hit by COVID
Sigma Financial Group’s Contact centre staff Reach:Out to energy customers hit by Covid storm An outsourcing…
Understanding What Your Contact Centre Agents are Thinking
Aspect Webinar – Understanding What Your Agents are Thinking – Agent Index Report Creating a workplace…