Is your contact centre ready to win with the customers of 2021?
In 2020, Vonage surveyed 5,000 consumers across the globe, twice. Tweir research revealed that their preferences—and expectations—rapidly evolved. If your 2021 goals include improving customer satisfaction, net promoter scores, or first call resolution, this report is for you.
Download Vonage’s contact centre customer engagement report to learn new insights and challenges revealed from our research, and what this means for your contact centre in 2021.
» The top channels customers prefer to communicate with businesses—and how these changed as a result of the pandemic
» A scorecard of consumer channel preferences across industries and scenarios
» How Vonage Contact Centre can help you deliver experiences that keep today’s customers loyal and your agents happy
To download the Vonage Report Click Here
For additional information on Vonage contact centre solutions visit their Website