The future of UK & US customer contact – the largest-ever research studies, available now from…
Category: – Company Info
Speech Analytics – 5 Steps to Success
Speech Analytics – 5 steps to Success – Borge Astrup, Managing Director, customer contact division at…
Enghouse Interactive Contact Centre Award
Enghouse Interactive Scoops Frost & Sullivan Contact Centre Award Analyst impressed that Enghouse’s Contact Centre solutions…
Jabra Expands SPEAK Series
Jabra Expands SPEAK Series: Adding Ease of Use to Conference Calls and Simplicity to Collaboration New…
Britannic and Bizvu Unite the Contact Centre
Britannic and Bizvu Unite the Contact Centre – Announcing their new partnership and delivering a single…
Netcall Liberty 3.0 Now Rated Avaya Compliant
Netcall Liberty® 3.0 Now Rated “Avaya Compliant” – Customer Engagement application is compatible with key Avaya…
Jabra – A Look into the Future of Collaboration
A Look into the Future of Collaboration by Holger Reisinger We’ve spent plenty of time discussing…
The UK National Contact Centre Conference
The UK National Contact Centre Conference 2015 will be taking place at the British Library in…
Business Systems at Customer Contact Expo 2015
Business Systems (UK) Ltd will be exhibiting at this year’s Customer Contact Expo on 30th September…
Future of Customer Service and Cloud-Based Contact Centres
Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Britannic Technologies the Next Generation Contact Centre
Britannic Technologies Unviels Next Generation Contact Centre at Customer Contact Expo 2015 – Britannic Technologies brings…
Contact Centre Decision Makers Guide Survey
Contact Centre Decision Makers Guide Survey ContactBabel are inviting organisations with 10 or more UK agent…
Content Guru Engages with Customer Contact Expo 2015
Content Guru Engages with Customer Contact Expo 2015 With 2015’s autumn business surge already gathering pace,…
Contact Centre Management Training Events
Contact Centre Management Training Events ‘Contact Centre Operational Coaching Skills and Techniques’ The most important conversation…
Travis Perkins creates virtual contact centre in the cloud
Travis Perkins creates virtual contact centre in the cloud to transform service operations – Travis Perkins,…
The Secret to Productive Collaboration
Jabra Blog: The Secret to Productive Collaboration By Holger Reisinger Forget the business books and management…
Contact Centre – Transformational Communications Seminar
Contact Centre – Mitel Transformational Communications Seminar Wednesday 9th September 2015 Agile, flexible communications solutions enhance…
Noise cancellation headsets: What exactly is it?
Noise cancellation headsets: What exactly is it? Jabra helps you to make an informed decision when…
That’s It… I’m Finished With Meetings – Holger Reisinger of Jabra
That’s It… I’m Finished With Meetings, That Is – Holger Reisinger of Jabra explains how to…