The Inner Circle Guide to Self-Service is a major independent analyst report, aimed at providing customer…
Category: – Company Info
lastminute.com Select Enghouse Cloud Contact Centre Service
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services, have…
Six Practical Steps to Make Web Chat Work For You
Six Practical Steps to Make Web Chat work for you – Thomas Rødseth at Intelecom, shares…
Jabra Assured Services Programme Power of Conversation
Jabra Assured Services Programme Conversations are still an integral part of customer service. When we have…
The Cost of a Missed Phone Call to Your Business
How much is a Missed Phone Call Worth to Your Business? By Holger Reisinger For one…
Netcall Announce Contact Centre Change Webinar Series
Netcall Contact Centre Change Webinar Series Join Netcall at their webinar series, 7th – 21st March…
Content Guru Marches On with Major Award Shortlistings
Content Guru Marches On with Major Award Shortlistings This month, Content Guru will contest four separate…
How to Heat Map Your Contact Centre to Greater Efficiency
How to Heat Map Your Contact Centre to Greater Efficiency – Holger Reisinger Jabra An analytical…
Inner Circle Guide to Multichannel Workforce Optimisation
“The Inner Circle Guide to Multichannel Workforce Optimization” is a major independent analyst report, aimed at…
Final Day for UK National Contact Centre Awards Nominations
Final Day for UK National Contact Centre Awards Nominations – call the Hotline if you need…
1 Day Left to Enter UK National Contact Centre Awards 2017
The CCMA UK (Call Centre Management Association) announces that nominations for the 22nd UK National Contact…
Workforce Engagement Management What Does It Really Mean?
Workforce Engagement Management – So what Does It Really Mean? Olle Düring, CEO of Teleopti outlines…
Less Than A Week to Enter UK National Contact Centre Awards 2017
The CCMA UK (Call Centre Management Association) announces that nominations for the 22nd UK National Contact…
Boost Your Productivity by Understanding Your Workstyle
Boost Your Productivity by Understanding Your Workstyle – Holger Reisinger Jabra Increasing productivity requires more than…
Five Steps to Reinventing Quality Management in Contact Centres
Five Steps to Reinventing Quality Management in Contact Centres Thomas Rødseth, VP of Product & Marketing…
UK National Contact Centre Awards Maximise Your Chances of Success
Entries for The UK National Contact Centre Awards close 28th February with the prestigious event taking place…
Reasons to Enter the UK National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards The UK National Contact Centre…
Contact Centre Agent Empowerment – Does It Really Matter?
Agent empowerment – does it really matter? Three Steps to letting go gracefully from Colin Hay…