The Truth about Self Service, Bots & Intelligent Assistance Thomas Rodseth, VP of Product & Marketing…
Category: – Company Info
Content Guru Marches On with Major Award Shortlistings
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How to Heat Map Your Contact Centre to Greater Efficiency
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Inner Circle Guide to Multichannel Workforce Optimisation
“The Inner Circle Guide to Multichannel Workforce Optimization” is a major independent analyst report, aimed at…
Final Day for UK National Contact Centre Awards Nominations
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The CCMA UK (Call Centre Management Association) announces that nominations for the 22nd UK National Contact…
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Less Than A Week to Enter UK National Contact Centre Awards 2017
The CCMA UK (Call Centre Management Association) announces that nominations for the 22nd UK National Contact…
Boost Your Productivity by Understanding Your Workstyle
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Five Steps to Reinventing Quality Management in Contact Centres
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UK National Contact Centre Awards Maximise Your Chances of Success
Entries for The UK National Contact Centre Awards close 28th February with the prestigious event taking place…
Reasons to Enter the UK National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards The UK National Contact Centre…
Contact Centre Agent Empowerment – Does It Really Matter?
Agent empowerment – does it really matter? Three Steps to letting go gracefully from Colin Hay…
Teleopti Positioned In Gartner Magic Quadrant for Workforce Management
Teleopti positioned in the Gartner Magic Quadrant for Workforce Engagement Management Teleopti placed in the Magic…
The future of work is here ‘work from anywhere’
According to Magnus Geverts at Teleopti, a ‘work from anywhere’ environment supported by Workforce Management (WFM)…
Why CRM Is Essential For Effective Contact Centre Engagement
Why CRM Is Essential For Effective Contact Centre Engagement – Colin Hay, VP Sales, Intelecom UK…
Whitepaper: How to Create Integrated Customer Experience
Enghouse Interactive Whitepaper: Why Make Life Harder For Yourself! Download the Whitepaper to find how to…
6 Tips for Deployment Project Success – Netcall
Research shows a very mixed track record of IT projects success. Customer expectations and the rate…
New Jabra Price Promotion Eases Pressure on Public Sector IT budgets
Audio and communications technology specialist Jabra has launched its first price promotion of 2017 specifically to…