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Category: – Company Info
Content Guru Secures FSQS Accreditation
Cloud contact centre solution provider Content Guru is now fully registered on the FSQS supplier qualification…
Count to 5 for Perfect Multi-channel Forecasting
Count to 5 for perfect multi-channel forecasting in your contact centre – Keep it simple, that’s…
ECCCSA Raises Over £6k for JDRF at Contact Centre Awards
ECCCSA18 raises over £6k for JDRF as the contact centre industry continues to celebrate – European…
UK National Contact Centre Awards 2019 Nominations
UK National Contact Centre Awards 2019 Open for Nominations on 10 December – Nominate individuals and…
Support Services Group Deploy Teleopti WFM
Support Services Group deploys real-time, cloud-based Teleopti Workforce Management (WFM) to increase productivity across their contact…
Content Guru: brain® Artificial Intelligence Symposium
Content Guru Presents: brain® Artificial Intelligence Symposium Content Guru will be holding the brain® Artificial Intelligence…
Financial Growth See Jabra Continue To Add New Talent
Driving forward: strong financial growth sees Jabra continue to add new talent Jabra, the sound specialist,…
What Contact Centre Agents Want What they Really Want
According to Colin Hay at Puzzel, employee engagement matters just as much as customer experience and…
55% of Contact Centres Expect Lower Live Calls
55% of UK contact centres expect lower live call volumes in 2019 Although live telephony stated…
Contact Centre Network Northern Ireland Awards
Contact Centre Network Northern Ireland (CCNNI) host inaugural industry awards Contact Centres from across the industry…
Content Guru Become Call Centre Management Association Partner
Content Guru, the leading European cloud contact centre and customer engagement technology provider, has entered into…
UK Insurance Contact Centres See Rise in Email Volumes
UK insurance contact centres see rise in email volumes with 94% of UK insurers expect to…
Content Guru Challenger in Gartner Magic Quadrant
Content Guru Positioned as a Challenger in the 2018 Gartner Magic Quadrant for Contact Centre as…
Puzzel Improves position in Gartner’s Magic Quadrant
Puzzel has been positioned by Gartner, Inc as a Challenger in the Magic Quadrant for Contact…
Content Guru Returns to ICMI Contact Centre Demo
The leading European cloud contact centre and customer engagement technology provider, Content Guru, will return for…
Jabra Announce Hiring of New Employees Across UK&I
Shakin’ it up: Jabra bolsters roster with series of new appointments and movers in UK&I Jabra,…
Teleopti invited onto Cisco SolutionPlus Programme
Cisco customers and partners now can access a best-of-breed cloud Workforce Management solution on the Cisco…
Common Mistakes in Forecasting in the Contact Centre
How to avoid the 5 most common mistakes in forecasting in the contact centre – According…