Teleopti Launches Cloud BI Tool – Insights

Teleopti Launches Cloud BI Tool, Insights, Helping Organizations Discover the Power of Their Data

Insights utilizes embedded Power BI from Microsoft empowering customers to develop intelligent insights and make dynamic decisions through interactive, flexible WFM reporting

Teleopti, a global provider of workforce management (WFM) software, announced the general availability of Insights, a cloud-based business intelligence tool, using Microsoft Power BI.

Insights helps companies discover the power of their WFM and customer experience data through extensive reporting functionality and personalised, interactive analysis. Teleopti cloud customers can efficiently tap into and effectively share insights pertaining to scheduling and forecasting accuracy, employee engagement, and customer service performance all to make informed, proactive decisions and drive business success.

Magnus Geverts, Chief Business Development Officer, Teleopti, said,

“The release of Insights will greatly help our customers understand their workforce management operations, employees and end-customers in a deeper, more profound way through advanced data analysis,”

“Insights addresses a great opportunity for cloud customers, turning all the data that streams through their WFM software into actionable intelligence. Embracing this opportunity underscores Teleopti’s commitment to innovation and assists the transformation of our customers’ business.”

With Insights, users can now quickly create detailed reports using drag and drop functionality, filtering, and the ability to layer in multiple variables. Through adjustable, personalized dashboards, companies can easily discern trends, while having a better capability to understand the “why”. Companies that harness Insights can consequently make more informed decisions to better serve their customers and employees.

Robert Bergman, Product Owner, Teleopti, said,

“From customizable dashboards to interactive visualizations, the aim when we developed Insights was to provides customers with a canvas to tell the story of their organization and workforce management through data,”

Insights utilizes embedded Microsoft Power BI, which has been the recognized leader for 11 years running in Gartner’s Magic Quadrant for Analytics and BI platforms. Microsoft and Teleopti have an ongoing strategic partnership in addition to a development relationship which began in the 1990s. As a Microsoft Gold Co-Sell Partner, Teleopti and Microsoft have joint customers in both the US and EMEA, as well as Teleopti being the number one supplier of WFM software on Microsoft Azure, globally. Apart from embedding Power BI to maximize reporting potential, Teleopti is using Microsoft AI services and bot frameworks to enhance workforce management possibilities and employee experiences.

Annica Wallenbro Stojcevski, Business Group Lead for Data, AI and Cloud at Microsoft in Sweden,commented,

“The aim of Power BI is to transform data into attractive, readable visuals in a matter of minutes, allowing individual users to gain invaluable insights as well as share these findings to increase organizational insightfulness as a whole,”

“It is exciting that Teleopti is using Microsoft tools and services to develop operationally insightful, employee engaging and CX transforming solutions for companies across the world.”


Additional Information

Learn more about Insights and the data potential Click Here

Teleopti, is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.

Teleopti provides everything necessary to effectively manage staff, forecast demand, create schedules automatically, develop accurate and insightful reports and improve overall customer satisfaction.

Founded in 1992, Swedish-established Teleopti has customers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners. With a record of continuous net profitability for over 20 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner.

For additional information on Teleopti visit their Website or view their Company Profile