PCI Pal– the global cloud provider of secure payment solutions for business communications – has supported…
Category: – Company Info
At IPI, Our People are at the Heart of what we do
The IPI People Experience At IPI, our people are at the heart of what we do.…
Key Factor in Providing a Better Customer Experience is Culture
“The key success factor in providing a better customer experience is culture” – Netcall and guest…
Adapting Contact Centres to COVID’s Ongoing Crisis Mode
Adapting contact centres to COVID’s ongoing crisis mode – Jeremy Payne, International VP at Enghouse Interactive…
Simplicity in Contact Centres Matters in Era of Complexity
Why simplicity in contact centres matters in an era of complexity: The trend towards flexible workforces…
Jabra PanaCast 20 AI-Enabled Personal Video Conferencing
Now available: Jabra PanaCast 20 for intelligent AI-enabled personal video conferencing Jabra today confirms that the…
Content Guru Becomes Google Cloud Contact Centre AI Partner
Content Guru Becomes Official Google Cloud Contact Center AI Partner Leading cloud communication technology provider, Content…
Contact Centres Face Workforce Gaps as CX Becomes Complex
Five9 Study Finds Contact Centres Face Workforce and Technology Gaps as Customer Service Becomes More Complex…
Customer Data: Best Weapon in Customer Satisfaction Battle
Customer data: businesses’ best weapon in the never-ending customer satisfaction battle in the contact centre Customer…
Post-Pandemic – How will Contact Centre Culture Change?
Post-pandemic perspectives – how will contact centre culture change?Martin Taylor is Deputy CEO at Content Guru…
Contexta360 How to Fix Broken Processes in the Contact Centre
How to Fix Broken Processes in the Contact Centre – We have had customer contact centres…
AI-driven Knowledge Management in the Contact Centre
AI-driven knowledge management in the contact centre Steve Nattress, product director, Enghouse Interactive Getting knowledge management…
Humans vs Robots: Who is the Winner in the Contact Centre?
Humans vs robots. Who is the Winner in the Contact Centre? Contexta360 looks at the cases…
Streamlining The CX Through The Contact Centre
Streamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland…
Zoom to Acquire Five9 Cloud Contact Centre Suite
Zoom to Acquire Five9 – The combination of Zoom’s robust communications platform with Five9’s intelligent cloud…
IPI Supercharge Your Avaya Contact Centre Investment
Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a…
The Inner Circle Guide to Omnichannel for Contact Centres
“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK…
ECCCSA Awards 2021 Nominations – Now Closed
The 2021 European Contact Centre & Customer Service Awards close for nominations at midnight this Friday,…