The 2021 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses, and thousands of interviews with British consumers.
ContactBabel is currently researching how the pandemic has affected customer experience, and what UK organisations are doing about it.
Survey participants will exclusively be sent the full report in August, before the launch.
We’ll also donate £20 to a charity of your choice.
The report will show customer experience and contact centre professionals:
» How your competition is going to be spending their CX budgets in 2021 and 2022
» How your CX performance benchmarking scores compare to your competitors
» Which technology has the greatest positive impact on customer experience
» How the pandemic has affected customer experience, and is CX anywhere near being back to normal?
» Which channels do customers really want to use – and when?
» What customers want from AI and how it affects CX.
Findings are reported by vertical market and business size, so you can directly compare your CX initiatives with other organisations like yours.
The online survey is entirely confidential and takes an average of 15-20 minutes to complete.
The deadline for completion is Friday 11th June.
To take part in the survey please Click Here
For additional information on ContactBabel view their Company Profile
Image courtesy of Jabra