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Inner Circle Guide to Customer Engagement & Personalisation

“The Inner Circle Guide to Customer Engagement & Personalisation”, based on surveys with over 200 UK organisations and 1,000+ interviews with UK consumers, is now available for free download.

Written for businesses looking to improve their customer engagement and loyalty through personalisation strategies and techniques, this independent analyst report covers:

» Using AI to deliver a hyper-personalised experience
» Developing employees’ emotional intelligence and empathy
» Using real-time sentiment analysis
» Individualising website and telephony self-service experiences
» The use of predictive analytics and personality-type matching
» Managing the customer’s ‘moment of truth’ and winning loyalty

 

 

To download the report for free, visit the ContactBabel Website

For additional information on ContactBabel view their Company Profile