With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’…
Category: – Company Info
Contact Centres Simplified: Turn Theory into Practice
Contact centres simplified: 3 ways to turn theory into practice In our last two blogs, we…
A Day in the Life of an Agent in the Contact Centre of the Future
Day in the life of an agent in the contact centre of the future – Contexta360’s…
Customer Experience Decision-Makers’ Guide Free Download
“The 2021-22 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 211 UK organisations and 1,000+…
Choosing the Right Low-Code Platform for Digital Success
Cutting through the noise: 10 tips for choosing the right low-code platform for digital success in…
CCMA Evolution of the Contact Centre Research
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call…
FourNet Storms into Top 50 Tech Chart & Award Nominations
FourNet storms into top 50 tech chart – New ranking tops tech group’s sizzling summer of…
Will Data Security Hold Back Remote Contact Centre Working?
Will Data Security Hold Back Remote Contact Centre Working? – Take part in the research conducted…
IPI Company Purpose and Values – Contact Centre Solutions Provider
IPI’s Company Purpose and Values – Sat Sanghera, CEO at IPI, contact centre solutions providor The…
The Female Data Scientist Who Is Helping to Lead an AI revolution
How to be a disrupter: the female data scientist who is helping to lead an AI…
Sabio Group Unveils New Brand & Website For Next Stage of Evolution
Sabio Group Unveils New Brand and Website To Mark Next Stage in its Evolution Sabio Group…
Collaboration: Streamline Internal Comms & Boost CX
Collaboration: streamline your internal comms and boost CX – During the coronavirus pandemic, thousands of people…
UK Most Unforgiving Country when it comes to Customer Service
UK most unforgiving country when it comes to customer service – More than a third of…
Shoppers Spend 9% More If They Receive Superior Service
Shoppers will spend 9% more if they receive superior service, with personalisation key Increased customer service…
Content Guru Shortlisted For 3 Categories at ECCCSA
Content Guru Shortlisted For 3 Categories at European Contact Centre and Customer Service Awards 2021 Content…
A Personal Touch Starts with Asking The Right Questions
A Personal touch and frictionless service starts with asking the right questions – Good CX matters.…
What’s Stopping you from Achieving Simplicity in your Contact Centre?
The major barriers to simplification are closer to home than you may think. An effective strategy…
Content Guru Named in 2021 Magic Quadrant for CCAAS
Content Guru has been named in the Challenger quadrant of the 2021 Gartner® Magic Quadrant™ for…