Content Guru Becomes Official Google Cloud Contact Center AI Partner Leading cloud communication technology provider, Content…
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Contact Centres Face Workforce Gaps as CX Becomes Complex
Five9 Study Finds Contact Centres Face Workforce and Technology Gaps as Customer Service Becomes More Complex…
Customer Data: Best Weapon in Customer Satisfaction Battle
Customer data: businesses’ best weapon in the never-ending customer satisfaction battle in the contact centre Customer…
Post-Pandemic – How will Contact Centre Culture Change?
Post-pandemic perspectives – how will contact centre culture change?Martin Taylor is Deputy CEO at Content Guru…
Streamlining The CX Through The Contact Centre
Streamlining The Customer Experience Through The Contact Centre – How IPI achieved this for Northern Ireland…
Zoom to Acquire Five9 Cloud Contact Centre Suite
Zoom to Acquire Five9 – The combination of Zoom’s robust communications platform with Five9’s intelligent cloud…
IPI Supercharge Your Avaya Contact Centre Investment
Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a…
The Inner Circle Guide to Omnichannel for Contact Centres
“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK…
ECCCSA Awards 2021 Nominations – Now Closed
The 2021 European Contact Centre & Customer Service Awards close for nominations at midnight this Friday,…
Jabra Sustainability Journey with 100% Sustainable Packaging
Jabra marks sustainability journey with 100% sustainable packaging for its latest products » Continuous progress made on sustainability commitments and initiatives » Further step towards…
FourNet Helps Improve Efficiency at New HMCTS Contact Centre
FourNet technology helps improve efficiency at new HM Courts and Tribunals Service Centres Latest HMCTS Service…
Northern Powergrid set to Transform Contact Centre
Northern Powergrid to transform contact centre and enhance customer support in partnership with Tata Consultancy Services…
Mapping the Full Customer Journey. Voice Matters
Mapping the Full Customer Journey – 3 Reasons Why Voice Matters to your contact centre and…
Keeping Agents Happy & Contact Centre Running During COVID
Findel Education Resources – Keeping Agents Happy and the Contact Centre operation Running during Pandemic with…
IPI Named one of the Best Companies to Work For 2021
IPI named one of the Best Companies to Work For 2021 – Two-star rating reflects IPI’s…
The Changing Face of the Contact Centre – Retail
In our recent webinar ‘The Changing Face of the Contact Centre – 1 Year On’, our…
Sensée Creates 500 New Work-from-Home Contact Centre Roles
Sensée, the work-from-home specialist, is creating 500 new permanent and temporary contact centre positions to meet…
Top 9 Ways to Reduce Costs In Your Contact Centre
Business Systems & Calabrio Present: Top 9 Ways to Reduce Costs In Your Contact Centre Tuesday…
Connected Enterprise – Ways to turn Theory into Practice
A Connected Enterprise – 3 ways to turn theory into practice In his final blog in…