Latest Contact Centre News

The Inner Circle Guide to Omnichannel for Contact Centres

“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK organisations and 1,000+ interviews with UK consumers, is now available for free download.

Written for businesses looking to support customers’ growing use of digital channels while delivering optimal telephony service, this independent analyst report covers:

» ​Service cost per channel

» Customer channel usage and preference (present and future)

» Web chat, email, social and messaging performance benchmarks

» The rise of video as a new channel

» Breaking down the barriers to omnichannel

» Personalised omnichannel service and the effect of analytics

» Tips for omnichannel success​

 

 

 

 

To download the report for free, visit the ContactBabel Website

For additional information on ContactBabel view their Company Profile