The #1 Thing Your Contact Centre Performance Management Programme Is Missing – Medallia reveals Contact centre…
Category: – Company Info
The ECCCSA Contact Centre Awards 2021 Winners Announced
The winners of the largest and most credible awards programme in Europe dedicated to the customer…
A Glimpse into 2022: How Can Contact Centres Plan Ahead?
A glimpse into 2022: How can contact centres plan ahead? – The year 2021 was one…
Tech Enablement & Culture Stifling CX Transformation
Tech enablement and culture stifling CX transformation ambitions in the contact centre Whilst the pandemic continues…
Contact Centre Webinar: The Future of Customer Experience
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists…
Which Contact Centre Incentives Are Right for Your Agents?
How to Identify Which Contact Centre Incentives Are Right for Your Agents – Medallia explains When…
Contact Centre eBook: Customer Service Trends for 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service Customer service is…
95% Cost Savings to Your Contact Centre with AI & Automation
Deliver 95% Cost Savings to Your Contact Centre with AI and Automation with Britannic Technologies Britannic…
UK Shoppers Spend More Online than Rest of Europe
UK Shoppers spending more online than rest of Europe according to Five9, an industry-leading provider of…
Inner Circle Guide to Contact Centre Agent Engagement
The Inner Circle Guide to Contact Centre Agent Engagement & Empowerment – available now from ContactBabel…
Content Guru and UK Power Networks Shortlisted For Ventana Awards
Content Guru and UK Power Networks Shortlisted For Ventana Research Digital Leadership Awards 2021 Leading customer…
6 Ways to Simplify & Supercharge your Chatbot Strategy
Automated Assistants: 6 ways to simplify and supercharge your chatbot strategy The best chatbot initiatives start…
Calabrio Introduces First SVP of Corporate Development
Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive,…
Patience Running Out Automation but Can Restore It
Customer patience is running out – but automation can help restore it Whilst consumers may have…
Content Guru Launch Powerful Workforce Management Solution
Content Guru Announces Launch of Powerful New Workforce Management Solution – Leader in cloud contact centre…
Puzzel Extends Partnership with PCI Pal Payment Portfolio
Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio PCI Pal has today announced that the…