Digital transformation and customer experience specialists, FourNet, today announced that the CARiNA voice recorder solution from…
Category: – Company Info
Five9 Extends its Digital Solutions with Synthetic Voices
Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices Five9, Inc. a leading…
Employee Recognition Programmes to Try in Contact Centres
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UK National Contact Centre Awards Open for Nominations
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Contact Centre Performance Management
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The ECCCSA Contact Centre Awards 2021 Winners Announced
The winners of the largest and most credible awards programme in Europe dedicated to the customer…
A Glimpse into 2022: How Can Contact Centres Plan Ahead?
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Tech Enablement & Culture Stifling CX Transformation
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Contact Centre Webinar: The Future of Customer Experience
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists…
Which Contact Centre Incentives Are Right for Your Agents?
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Contact Centre eBook: Customer Service Trends for 2022
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95% Cost Savings to Your Contact Centre with AI & Automation
Deliver 95% Cost Savings to Your Contact Centre with AI and Automation with Britannic Technologies Britannic…
UK Shoppers Spend More Online than Rest of Europe
UK Shoppers spending more online than rest of Europe according to Five9, an industry-leading provider of…
Inner Circle Guide to Contact Centre Agent Engagement
The Inner Circle Guide to Contact Centre Agent Engagement & Empowerment – available now from ContactBabel…
Content Guru and UK Power Networks Shortlisted For Ventana Awards
Content Guru and UK Power Networks Shortlisted For Ventana Research Digital Leadership Awards 2021 Leading customer…
6 Ways to Simplify & Supercharge your Chatbot Strategy
Automated Assistants: 6 ways to simplify and supercharge your chatbot strategy The best chatbot initiatives start…