3 ways to win the contact centre technology tug-of-war – In a digital-first era, how do…
Category: – Company Info
Calabrio Named an Exemplary Vendor in Ventana Research
Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Contact Centre Agent Management Value Index Report…
The UK Customer Experience Decision-Makers’ Guide
The 2021-2022 UK Customer Experience Decision-Makers’ Guide Download from Enghouse Interactive for contact centres The Customer…
3 in 4 UK Contact Centres are Concerned about Cybersecurity
3 in 4 UK contact centre businesses concerned about cybersecurity when remote working, according to new…
Puzzel Unveils Digital Engagement Solution For Contact Centres
Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences in contact centres Puzzel’s…
Content Guru Named an ‘Exemplary Vendor’ by Ventana Research
Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2022 Value Index on Agent…
Sensée Expands Its Senior Management Team
Sensée expands senior management team as interest in home-based CX Outsourcing builds momentum Sensée, the work-from-home…
Top Tips for Staffing your Contact Centre this Christmas
Staffing your contact centre over Christmas can be difficult at the best of times. But with…
Embrace the Double-Edged Expectations of your Customers
How to embrace the double-edged expectations of your customers – The best customer experiences blend speed…
Contact Centre Staffing: How Many Agents Do You Need?
Contact Centre Staffing: How Many Agents Do You Need? Medallia explains how to get the perfect…
Benenden Selects Sabio For Migration to Cloud Contact Centre
Benenden Health Selects Sabio Group to Support Migration to Cloud-based Contact Centre Benenden Health, the leading,…
Agent Experience | Your complete guide to AX
Agent Experience | Your complete guide to AX – With so much attention placed on customer…
Jabra Hybrid Ways of Working Research: 2021 Global Report
Jabra Hybrid Ways of Working: 2021 Global Report – New research by Jabra uncovers key workforce…
Streamline & Simplify Contact Centre Staff Provisioning Solution
Content Guru Launches New Automated User Provisioning Service to Streamline Employee Administration In Contact Centres Content…
CARiNA Helps Customers Capture & Manage Client Data
Digital transformation and customer experience specialists, FourNet, today announced that the CARiNA voice recorder solution from…
Five9 Extends its Digital Solutions with Synthetic Voices
Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices Five9, Inc. a leading…
Employee Recognition Programmes to Try in Contact Centres
5 Employee Recognition Programme Examples to Try in Your Contact Centre – Medallia Customer service is…
Reduce Your Contact Centre Queue Times & After Call Work
Four thought-provoking ways to reduce call queue times and after-call work – Rene van Popering, Director…
UK National Contact Centre Awards Open for Nominations
UK National Contact Centre Awards open for 2022 nominations From today, contact centres across the UK…