Achieving work-life balance in the hybrid contact centre Hybrid working has become the norm for contact…
Category: – Company Info
Can Employers Address The Cost Of Living Crisis?
Can Employers Address The Cost Of Living Crisis By Asking Employees To Stay At Home? The…
Speaking Customer’s Language: Everyone Speaks English?
Speaking the customer’s language surely everyone speaks English – well don’t they? Despite Brexit and the…
Contact Centres Need Flexibility To Handle All Unforeseen Circumstances
Contact Centres Need Flexibility To Handle All Unforeseen Circumstances – Even A National Rail Strike Throughout…
Teleperformance Selects PCI Pal For Secure Payment For Enterprise Customers
Teleperformance UK selects PCI Pal to secure expanding payment methods for global enterprise customers PCI Pal…
OMNINGAGE Minimises Time & Maximises Cloud ROI
How OMNINGAGE will minimise your time to value and maximize your cloud ROI Beginnings As my…
When AI goes Awry; 5 Contact Centre Transformation Mistakes to Avoid
When AI goes awry; five contact centre transformation mistakes to avoid Jonathan Rosenberg, CTO and Head…
Is The Misalignment of CX priorities Driving You Round The Bend?
Is the misalignment of CX priorities driving you round the bend? Join IPI for world-class driving…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards winners announced to biggest audience ever On Monday night the winners…
Sensée’s Jo Hodge named Outsourced Contact Centre Manager of the Year
Sensée Service Delivery Manager Jo Hodge has been named the Gold winner in the ‘Outsourced Contact…
PCI Pal Ranked in Top 100 Fastest Growing Companies in UK
PCI Pal®, the global SaaS provider of secure payment solutions, has been ranked in The Growth…
3 in 4 Consumers Walk away if Customer Service is Poor
“Tired of waiting” – Three in four consumers ready to walk away if customer service is…
Jabra Engage 55: The Ultimate Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure…
ScS Choose SVL & NICE to Drive New Era of Omni-Channel CX
ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience.…
Freshworks & PCI Pal Partner to Futureproof Card Payments
Freshworks & PCI Pal partner to futureproof omnichannel payment security for Bensons for Beds Following a…
Ways to Connect with Employees in World of Remote & Hybrid Work
Five ways to connect with employees in the world of remote and hybrid work Blend new…
AI Empowers Contact Centres to Predict Future Outcomes
New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate…
Addressing Contact Centre Agent Stress with Technology
addressing agent stress with well-designed technology – The contact centre agent is the lifeblood of any…
Calabrio Paves Way for SA’s Cloud Contact Centre WFO Journey
Calabrio paves the way for South Africa’s cloud contact centre WFO journey alongside AWS Cape Town…