storm® RECORDERTM Certified By Microsoft Teams For Compliant Recording – Leading cloud communications and contact centre…
Category: – Company Info
Has Work From Home Lead To A Nation Of Slackers?
So… did Work From Home Lead To A Nation Of Slackers Watching Netflix? In the early…
Content Guru Adds New Workforce Management Function
Content Guru Adds New Workforce Management Functionality to Optimise Contact Centre Agent Adherence Leading cloud customer…
Calabrio Webinar – Speech Analytics – The Power of One
Contact Centre Webinar: Speech Analytics – The Power of One Wednesday May 25 2022 – 12:00-12:45…
Workforce Wellbeing – Elements of Effective Corporate Programme
Workforce wellbeing – 7 essential elements of an effective corporate programme – Personal and organisational growth…
Jabra Engage 55: The Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure…
FourNet Announces Strategic Investment in C>Ways
DIGITAL transformation and customer experience specialists, FourNet, have acquired IT infrastructure and security company, C>Ways. Today’s…
3 Ways to Capitalise on Intelligent Call Routing in Contact Centres
3 ways to capitalise on intelligent call routing in the contact centre – Steve Murray, Line…
Technology Increases Employee Inclusion in Hybrid Work
Jabra Research Reveals Technology Increases Employee Inclusion in Hybrid Work – In a world where 60%…
European Contact Centre & Customer Service Awards
New categories recognise CX as European Contact Centre & Customer Service Awards open for entries The…
Improve Productivity in your Insurance Contact Centre
How we can improve productivity in your Insurance Contact Centre There is a lot to be…
Self-Scheduling and Agent Stress in Contact Centres
Self-Scheduling: The answer to agent stress in modern, omnichannel contact centres With stress levels in contact…
The UK Contact Centre Salary and Skills Guide – Download Now
The UK Contact Centre Salary and Skills Guide – CCMA Report Download First ever UK Contact…
Take Part in the Definitive Contact Centre Survey
The 2022 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Research: Choosing Where You Work from Makes You Happier
Amid mandated office returns, Jabra research reveals that choosing where you work from makes you happier…
Don’t Miss Your Chance to Register for Five9 CX Summit
Don’t miss your chance to register for Five9 CX Summit EMEA on Thursday, 12th of May…
Content Guru Expands Availability of Surveying Tool
Content Guru Expands Availability of its Powerful Surveying Tool across additional channels Leading cloud communications provider,…
FCA Highlights An Operational Resilience Problem
The FCA has highlighted the Operational Resilience problem – now here’s the solution: it’s called low-code…
3 Ways to De-Stress Employees with Contact Centre Tech
Workforce wellbeing – 3 ways to de-stress employees with contact centre technologies that humanise the hybrid…