The Top 5 Pitfalls of Digital Transformation

Top 5 digital transformation pitfalls – Richard Farrell, Chief Innovation Officer at Netcall While 70% of…

5 Ways to Turn Contact Centre Agents into Brand Guardians

Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians In these uncertain…

Air Europa Enhance Contact Centre Payment Processes

Air Europa chooses PCI Pal to enhance Contact Centre payment processes – PCI Pal has implemented…

PCI Pal’s ‘Keep Calm and Simplify’ podcast discusses PCI DSS 4.0

PCI Pal has launched a new podcast on its ‘Secure Payments’ channel that covers the intricacies…

Content Guru Commits to Developing New Talent to Support Global Expansion

Leading technology firm, Content Guru, part of Redwood Technologies Group, remains committed to investing in graduate…

Puzzel Certification of Microsoft Teams for Contact Centres

Puzzel announces certification of its Contact Centre solution for Microsoft Teams Puzzel cloud solution enables organisations…

Six Reasons to take another look at IVR in your Contact Centre

Six reasons to take another look at IVR in your contact centre – Rob Crutchington at…

42% of Consumers Have Had It With Hanging on Hold

42% of consumers have had it with hanging on hold – Social poll reveals long hold…

Jabra Evolve2 True Wireless Earbuds for Hybrid & Remote Working

Jabra unveils professional, pocketable true wireless earbuds engineered for hybrid and remote working – Evolve2 Buds…

Content Guru Wins Tech Co. of the Year Award

Content Guru Wins Thames Valley Tech Company of the Year 2022 Award Content Guru, leading cloud…

How Well Do You Understand Customer Intent?

How well do you understand customer intent? How well do you actually know your customers when…

Calabrio Appoints New Leader of Customer Service & Support Team

Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally…

Jabra Launches Wireless Headset To keep Frontline Workers Connected

Jabra launches a new wireless headset, Jabra Perform 45, designed to keep frontline workers connected wherever…

Enghouse Webinar: Microsoft Teams in Contact Centres

Enghouse Interactive webinar to showcase how native Microsoft Teams contact centres transform customer service CX specialists…

Low-Code the Solution Insurance Industry Been Looking For?

Is low-code the solution the insurance industry has been looking for? James Lawrence, Director of Insurance,…

It’s Good to Talk but Are Contact Centres Really Listening?

UK Consumers Say It’s Good to Talk but Are Contact Centres Really Listening? Despite a rise…

Sentiment’s Role in Contact Centre Management

Sentiment’s role in contact centre management. Sentiment Analysis – What is it and how does it…

Content Guru Accepted In UK G-Cloud 13 Framework

Content Guru and Redwood Technologies Group to Deliver Transformative Citizen Communications Technology to UK Government Global…

Calabrio Analytics Powers Up Savings & Revenue Growth

Award Winners Show How Calabrio Analytics Powers Up Contact Centre Annual Savings and Revenue Growth Recognised…

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