Over Two-Thirds of Customer Experience Industry Professionals Believe Immersive CX Will Become a Mainstream Support Channel…
Category: – Company Info
Amazon Connect As Cloud Contact Centre Solution?
Why use Amazon Connect for your cloud contact centre solution? On-prem to cloud……… You’ve decided to…
UK National Contact Centre Awards are Open for Nominations
From today, contact centres across the UK are invited to recognise the outstanding work of their…
Keynote Speakers Announced for Sabio Event, Disrupt
Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its…
FourNet Becomes Content Guru ‘CX Platinum Partner’
Content Guru, Europe’s leading cloud contact centre and customer experience (CX) provider, has awarded FourNet, the…
Why You Need to Move your Contact Centre to the Cloud
Cloudy with an excellent opportunity of success: why you need to move your contact centre to…
Sensee LiveDesk Hybrid Working On G-Cloud 13
Sensée’s LiveDesk hybrid working collaboration application now available through the G-Cloud 13 Government Framework Sensée have…
Five9 Elevates Omni-Channel Customer Engagement
Five9 Elevates Omni-Channel Customer Engagement with Innovations in Digital Self-Service, AI Design, and Analytics for the…
Are you Ready to Build a Team of Agent Brand Guardians?
Practise building a team of contact centre agent brand guardians Learn how to power up customer…
IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution
IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution IPI’s new omni-channel engagement…
So Why Should I Switch to the Cloud then?
Why should I switch to the cloud? My server room is my comfort zone You’re a…
Customer Service: The Secrets of Closed Loop Engagements
The secrets of closed loop engagements – Delivering great customer service via the contact centre is…
Content Guru & UK Power Networks Win Award At ECCCSAs
Content Guru and UK Power Networks Win ‘Most Effective Management of Peak Demand’ Award At European…
IPI Named Supplier on G-Cloud 13 Framework
IPI Named Supplier On Crown Commercial Services G-Cloud 13 Framework IPI Cloud solutions and services available…
Sky’s the limit for Britannic’s SIP netX2
Britannic, specialists in business communications, managed services and digital contact centre solutions today announced they are…
Holiday Shopping CX: Navigating Strikes & Supply Chain Issues
Holiday Shopping CX: Navigating Strikes & Supply Chain Issues Martin Taylor, Co-Founder and Deputy CEO, Content…
It’s Time to Re-Frame Our Thinking Around Conversational AI…
It’s Time to Re-Frame Our Thinking Around Conversational AI within the contact centre… – Stuart Dorman,…
Contact Centre Webinar: 5 CX Trends for 2023
As the year comes to an end, it’s time for customer experience professionals worldwide to take…
Netcall Announced as LocalGov Drupal’s First Supporting Partner
As a demonstration of our ongoing commitment to Local Government, Netcall have announced that they have…