Jabra unveils professional, pocketable true wireless earbuds engineered for hybrid and remote working – Evolve2 Buds…
Category: – Company Info
Content Guru Wins Tech Co. of the Year Award
Content Guru Wins Thames Valley Tech Company of the Year 2022 Award Content Guru, leading cloud…
Calabrio Appoints New Leader of Customer Service & Support Team
Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally…
Jabra Launches Wireless Headset To keep Frontline Workers Connected
Jabra launches a new wireless headset, Jabra Perform 45, designed to keep frontline workers connected wherever…
Low-Code the Solution Insurance Industry Been Looking For?
Is low-code the solution the insurance industry has been looking for? James Lawrence, Director of Insurance,…
It’s Good to Talk but Are Contact Centres Really Listening?
UK Consumers Say It’s Good to Talk but Are Contact Centres Really Listening? Despite a rise…
Sentiment’s Role in Contact Centre Management
Sentiment’s role in contact centre management. Sentiment Analysis – What is it and how does it…
Content Guru Accepted In UK G-Cloud 13 Framework
Content Guru and Redwood Technologies Group to Deliver Transformative Citizen Communications Technology to UK Government Global…
Calabrio Analytics Powers Up Savings & Revenue Growth
Award Winners Show How Calabrio Analytics Powers Up Contact Centre Annual Savings and Revenue Growth Recognised…
Take Part in the UK Contact Centre Decision-Makers’ Guide 2023
With insights built on hard data, the 20th annual edition of “The UK Contact Centre Decision-Makers’…
Customer Authentication in Contact Centres Without Complication
Customer Authentication in Contact Centres Without Complication So do you need voice biometrics in the contact…
Content Guru Win at Computing Cloud Excellence Awards
Content Guru’s Customer Data Platform Wins at Computing Cloud Excellence Awards 2022 Leading cloud communications and…
Southway Housing Get Britannic Contact Centre Solution
Southway Housing Trust get Personal with Britannic Contact Centre Solution Britannic Technologies, specialists in business communications…
ContactBabel Launch UK CX Decision Makers’ Guide 22-23
Sabio Group and ContactBabel Launch UK CX Decision Makers’ Guide 22-23 » The annual report studies…
The 2022 Contact Centre Trifecta of Pain: Increasing Workloads
The 2022 contact centre trifecta of pain: increasing workloads (Part 3) Rachel Lane, Solution Principal for…
The 2022 Contact Centre Trifecta of Pain: Rising Attrition Rates
The 2022 Contact centre Trifecta of Pain: Rising Attrition Rates (Part 2 – See Part One)…
Corporate Culture Is More Than Time Spent At Water Cooler
Corporate Culture Is More Than Just Time Spent At The Water Cooler It’s now September 2022.…
Planning Tools & Techniques to Maximise Contact Centre Performance
7 Demand planning tools and techniques to maximise contact centre performance As organisations continue to grapple…
Will Higher Energy Bills Have An Impact On Where We Work?
Will Higher Energy Bills Have An Impact On Where We Work? Sensee asks the question is…