DIGITAL transformation and customer experience specialists, FourNet, have acquired IT infrastructure and security company, C>Ways. Today’s…
Category: – Company Info
3 Ways to Capitalise on Intelligent Call Routing in Contact Centres
3 ways to capitalise on intelligent call routing in the contact centre – Steve Murray, Line…
Technology Increases Employee Inclusion in Hybrid Work
Jabra Research Reveals Technology Increases Employee Inclusion in Hybrid Work – In a world where 60%…
European Contact Centre & Customer Service Awards
New categories recognise CX as European Contact Centre & Customer Service Awards open for entries The…
Improve Productivity in your Insurance Contact Centre
How we can improve productivity in your Insurance Contact Centre There is a lot to be…
The UK Contact Centre Salary and Skills Guide – Download Now
First ever UK Contact Centre Salary and Skills Guide launched by CCMA The CCMA (Call Centre…
Take Part in the Definitive Contact Centre Survey
The 2022 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Research: Choosing Where You Work from Makes You Happier
Amid mandated office returns, Jabra research reveals that choosing where you work from makes you happier…
Don’t Miss Your Chance to Register for Five9 CX Summit
Don’t miss your chance to register for Five9 CX Summit EMEA on Thursday, 12th of May…
Content Guru Expands Availability of Surveying Tool
Content Guru Expands Availability of its Powerful Surveying Tool across additional channels Leading cloud communications provider,…
FCA Highlights An Operational Resilience Problem
The FCA has highlighted the Operational Resilience problem – now here’s the solution: it’s called low-code…
Sabio Group Unveils ‘Sabio Console’ – AI-powered CX Platform
Sabio Group Unveils ‘Sabio Console’ – it’s new AI-powered customer experience (CX) platform – at Disrupt…
CCMA Good Practice Guide to Contact Centre Outsourcing
CCMA Good Practice Guide: A Good Practice Guide to Contact Centre Outsourcing With customer service…
Get the Balance Right Between Secure Authentication & CX
It’s more important than ever for providers to get the balance right between secure authentication and…
PCI Pal & Five9 Partner to Provide Secure Payments
PCI Pal partners with Five9 to provide secure payments on the Five9 CX Marketplace PCI Pal…
The Impact of COVID Pandemic on Digital transformation
Impact of COVID on digital transformation plans greater in local government than the NHS Last year,…
Sabio Announces Expanded Partnership with Google Cloud & Twilio
Sabio Group announces expanded partnership with Google Cloud and Twilio Sabio Group, the digital customer experience…
Sabio Group Named EMEA ‘Cloud Partner of the Year’
Sabio Group, the digital customer experience (CX) transformation specialist, has been named EMEA ‘Cloud Partner of…
IPI Outfits Boden with the Latest Cloud Technology
Contact Centre Case Study: IPI Outfits Boden with the Latest Cloud contact centre Technology The Challenge…