Contact Centre Trends: The Current State & 6 Key Forces at Play – Medallia discusses It’s…
Category: – Company Info
How to Improve CX Experience & Employee Engagement
How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands Each year we’re…
Contact Centres Share their Stories at The European Exchange
Award-winning customer contact operations share their stories at The European Exchange Winners of the largest and…
Data is Proving a Game-Changer for Contact Centres
According to research released today from the CCMA (Call Centre Management Association), data is transforming how…
Content Guru & AXA UK Continue Tech Innovation Journey
Content Guru and AXA UK Continue Technology Innovation Journey With storm® Content Guru, leading customer experience…
Are Voicebots & Chatbots Key to Customer Service?
Are Voicebots and Chatbots the Key to Modern Customer Service? The Customer-Centric age has led many…
European Contact Centre & Customer Service Exchange
European Contact Centre & Customer Service Exchange – Virtual Event 29-31st March 2022 Giving you the…
Computacenter Selects Sabio to Support Global Service Desk Technologies
Computacenter selects Sabio to support key Global Service Desk technologies – 3-year services agreement to support…
CCMA Research Reveals Need to Change How Contact Centres are Seen
CCMA research reveals need to change how contact centres are seen internally and externally Part 5…
Achieve your Business Outcomes with IPI Cloud AI
Achieve your business outcomes with IPI Cloud AI – cloud-based self-service apps A lot of businesses…
Content Guru and FourNet Join Forces In New Partnership
Contact centre and customer experience technology leader, Content Guru, today announced its new partnership with FourNet,…
The Future of Customer Service – Report Trends 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service – New Report…
Content Guru Brings storm to Smaller Contact Centres
Content Guru Brings the Power of storm® to Smaller Contact Centres with New Bundled Package Content…
How To Successfully Connect Your Hybrid Workforce
Collaborate Anywhere – How To Successfully Connect Your Hybrid Workforce – 27th of January 2022, at…
Putting Your Contact Centre Staff First in 2022
Putting your contact centre staff first in 2022 – Craig Farley, Head of Consulting at IPI…
Contact Centre Trends Powering CX Transformation
From reactive to revolutionary: The top five trends powering CX transformation in 2022 Richard Farrell, CIO…
Are you tracking Customer Intent? Build Rich Insights
Are you tracking Customer Intent? Here’s how you can build rich insights that will help support…
Why Agent Desktop Strategy is More Critical to CX Success
Why your contact centre Agent Desktop Strategy is becoming more and more Critical to CX Success…