What Are the Biggest Obstacles Faced in Call Centres – And What Are the Solutions? Nigel…
Category: – Company Info
UK National Contact Centre Awards 2022 Finalists Announced
Finalists of the UK National Contact Centre Awards 2022 announced as tickets for Awards Night at…
Five9 Official Contact Centre Software Partner of European Tour group
Five9 becomes Official Customer Contact Centre Software Partner of the European Tour group The European Tour…
Sabio Group Unveils Keynote Speaker for Disrupt 22 Event
Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speaker for its…
Content Guru Enables Contact Centre Agents use Storm from Mobile Devices
Content Guru Enables Contact Centre Agents to use storm® Solution from Mobile Devices Content Guru, leading…
Brian, Betty & Bonnie, Software Robots Bring Automation to Life
Brian, Betty and Bonnie, software robots bring automation to life for ATS Euromaster ATSE put its…
The Future of the Contact Centre is Right Here Right Now
The Future of Contact Centres is right Here, Right Now How is the future of contact…
The 2022 UK Contact Centre Decision-Makers’ Guide
The 2022 UK Contact Centre Decision-Makers’ Guide – Download the report for free from Enghouse ”…
Contact Centre Trends: The Current State of Play
Contact Centre Trends: The Current State & 6 Key Forces at Play – Medallia discusses It’s…
How to Improve CX Experience & Employee Engagement
How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands Each year we’re…
Contact Centres Share their Stories at The European Exchange
Award-winning customer contact operations share their stories at The European Exchange Winners of the largest and…
How Can Contact Centres Avoid Employee Burnout?
How can contact centres avoid employee burnout? Brian Atkinson, General Manager, and Vice President EMEA at…
Data is Proving a Game-Changer for Contact Centres
According to research released today from the CCMA (Call Centre Management Association), data is transforming how…
Five9 Jam Session: How Smart is Your Virtual Agent?
Five9 Jam Session: How Smart is Your Virtual Agent? Virtual Event – March 22nd 2020 –…
Content Guru & AXA UK Continue Tech Innovation Journey
Content Guru and AXA UK Continue Technology Innovation Journey With storm® Content Guru, leading customer experience…
Are Voicebots & Chatbots Key to Customer Service?
Are Voicebots and Chatbots the Key to Modern Customer Service? The Customer-Centric age has led many…
European Contact Centre & Customer Service Exchange
European Contact Centre & Customer Service Exchange – Virtual Event 29-31st March 2022 Giving you the…
Computacenter Selects Sabio to Support Global Service Desk Technologies
Computacenter selects Sabio to support key Global Service Desk technologies – 3-year services agreement to support…