Sensée Service Delivery Manager Jo Hodge has been named the Gold winner in the ‘Outsourced Contact…
Category: – Company Info
So what has the smartphone ever done for customer service?
So what has the smartphone ever done for customer service? Tim Pickard, Chief Marketing Officer, Sabio…
Jabra Engage 55: The Ultimate Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure…
AI Empowers Contact Centres to Predict Future Outcomes
New AI solution from Netcall empowers organisations and contact centres to predict future outcomes and automate…
Addressing Contact Centre Agent Stress with Technology
addressing agent stress with well-designed technology – The contact centre agent is the lifeblood of any…
Inner Circle Guide to Cloud-based Contact Centre Solutions
“The Inner Circle Guide to Cloud-based Contact Centre Solutions”, with data from over 200 UK organisations,…
What do customers really think about Contact Centres today?
What do customers really think about contact centre services today? The Call Centre Management Association (CCMA),…
From Start-Up to Standard: How Omningage Emerged from the Cloud
From start-up to standard: How Omningage emerged from the cloud – Daniel Solomon (MD Omningage) A…
Consumers Are Calling the Shots for when to Self-Serve
Consumers are calling the shots for when to self-serve, according to CCMA research According to research…
storm RECORDER Certified By Microsoft Teams For Compliant Recording
storm® RECORDERTM Certified By Microsoft Teams For Compliant Recording – Leading cloud communications and contact centre…
Has Work From Home Lead To A Nation Of Slackers?
So… did Work From Home Lead To A Nation Of Slackers Watching Netflix? In the early…
Content Guru Adds New Workforce Management Function
Content Guru Adds New Workforce Management Functionality to Optimise Contact Centre Agent Adherence Leading cloud customer…
Jabra Engage 55: The Portable Professional Headset
Jabra Engage 55: the portable professional headset, designed for ultimate call security and quality – Ultra-secure…
FourNet Announces Strategic Investment in C>Ways
DIGITAL transformation and customer experience specialists, FourNet, have acquired IT infrastructure and security company, C>Ways. Today’s…
3 Ways to Capitalise on Intelligent Call Routing in Contact Centres
3 ways to capitalise on intelligent call routing in the contact centre – Steve Murray, Line…
Technology Increases Employee Inclusion in Hybrid Work
Jabra Research Reveals Technology Increases Employee Inclusion in Hybrid Work – In a world where 60%…
European Contact Centre & Customer Service Awards
New categories recognise CX as European Contact Centre & Customer Service Awards open for entries The…
Improve Productivity in your Insurance Contact Centre
How we can improve productivity in your Insurance Contact Centre There is a lot to be…
The UK Contact Centre Salary and Skills Guide – Download Now
First ever UK Contact Centre Salary and Skills Guide launched by CCMA The CCMA (Call Centre…