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Intelligent Virtual Agents: 3 Ways to Personalise Your CX

Intelligent Virtual Agents: 3 Ways to Personalise Your CX in your contact centre – On Demand Webinar from Five9

By leveraging intelligent virtual agents (IVAs), customers can quickly obtain answers to frequently asked questions, allowing your agents to focus on more complex customer interactions.

In this virtual event, join our subject matter experts as we demonstrate three ways you can use virtual agents to streamline and personalise conversations.

In this on-demand event, we will demonstrate 3 ways to leverage IVA:

 – Employees: addressing internal help desk questions

 – Customers: going above and beyond the FAQ answer

 – Business Partners: delivering a self-service experience on every channel

 

 

To watch the On Demand Webinar Click Here

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