FourNet acquires high-speed global network specialists 01T – Acquisition underpins FourNet capabilities in providing the ‘underlay’…
Category: – Company Info
The Benefits of Personalisation in CX in your Contact Centre
The benefits of personalisation in CX in your contact centre The customer experience is pivotal to…
Your Organisation’s Way to Productive Meetings according to Jabra
Your organisation’s way to productive meetings – Nigel Dunn, Managing Director, EMEA North, Jabra What would…
Meeting CX Demand During The Holiday Shopping Season
Meeting CX Demand During The Holiday Shopping Season in the contact centre – Martin Taylor, Co-Founder…
Winners Announced at European Contact Centre & Customer Service Awards
Austria, Czechia, France, Germany, Greece, Poland, Portugal, Spain and the UK amongst winners at the greatest…
Navigating the Future with Contact Centre AI Solutions
Artificial Intelligence (AI) will drive transformative growth in contact centres’s future. By 2023, the worldwide contact…
PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences
PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences PCI Pal have announced…
Cloud v On-Premise: Why it’s a Matter of Contact Centre Choice
Cloud v on-premise: why it’s a matter of contact centre choice – Enghouse explains to do’s…
Black Friday Success Hinges on Memorable Online Experiences
Navigating the Digital Frontier: How Black Friday Success Hinges on Memorable Online Experiences By Jon Brooks,…
How Insurers can Improve CX Amid Skyrocketing Complaints
Recent statistics from the Financial Ombudsman have revealed an alarming surge in the number of customer…
New Calabrio Research: The Impact of AI on Contact Centre Agents
New Research from Calabrio: The Impact of AI on Contact Centre Agents Are Your Agents Ready…
How Contact Centres Can Be More Successful on Black Friday
How Contact Centres Can Be More Successful on Black Friday – Retailers worldwide mark it as…
Five9 Announces Five9 OneStudent for Better Student Engagement
Five9 Announces Five9 OneStudent to Help Higher Education Answer the Call for Better Student Engagement Five9…
Empowering Contact Centre Agents in a Tech-Driven world
Empowering contact centre agents in a tech-driven world – migrating from transactional to emotional support Lewis…
Content Guru Announces Expansion of Generative AI with brain® Solution
Content Guru Announces Major Expansion of Generative AI Support Within its brain® Solution Content Guru, a…
Sabio Group Supercharges Salesforce Prowess with AI Certifications
Sabio Group Supercharges Its Salesforce Prowess with Fresh AI Certifications Sabio Group have announced the first…
Sabio Unleashing the Customer Experience in Amsterdam
Sabio Unleashing the Customer Experience (CX) in Amsterdam – Stuart Dorman, Chief Innovation Officer at Sabio…
The Great AI Paradox for Contact Centre Agents
The Great AI Paradox for Contact Centre Agents – Artificial Intelligence is on the rise and…
Challenges in Enhancing Customer Experiences & Striking the Right Balance
The Challenges in Enhancing Customer Experiences and Striking the Right Balance in the Contact Centre –…