With Gartner predicting that 80% of customer service departments will be utilising AI technologies to elevate…
Category: – Company Info
Sabio Group Expands Partner Team with Global Appointments
Sabio Group, the digital customer experience transformation services specialist, has expanded its partner leadership with the…
UK Contact Centre HR & Operational Benchmarking Report
The 2024 UK Contact Centre HR & Operational Benchmarking Report Now available from ContactBabel The 2024…
Jabra Launches Jabra+ Cloud-Based Platform
Jabra Launches Jabra+ for Admins, a Cloud-Based Platform for Easy, Secure Video Device Management – Jabra…
Sensée Launches Surge Emergency Response Service
Sensée launches Surge emergency response service – Work-from-home CX specialist Sensée has launched an emergency response…
Benenden Health Transforms Member CX with Cloud Platform
Healthcare Mutual, Benenden Health, Transforms Member Experience with Cutting-Edge Cloud Platform Benenden Health, a not-for-profit healthcare…
11 Customer Service Trends to Delight Customers
Stale scones and lukewarm tea – that’s what often passes for customer service these days. But…
Why Customer Experience Matters and How to Improve It?
Why Customer Experience Matters and How to Improve It? Customer experience, or CX, can be defined…
Agent Empowerment is key to achieving CX Excellence
Why contact centre agent empowerment is key to achieving customer service excellence Agent empowerment is vital…
Forecasting the Future: Guide to Behavioral Analytics
Forecasting the Future – Your Guide to Behavioral Analytics in Customer Service There is no resource…
Findel Transforms CX with IPI Contact Centre as a Service Solution
Findel transforms customer experience with IPI’s Contact Centre as a Service solution IPI has announced that…
10 Best Practices to Get the Most Out of Quality Analytics
Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning, these…
Company Profile: Jabra
Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed…
Company Profile: Cirrus
Redefine Customer Engagement with Cirrus: Your Partner in Effortless Customer Journeys Cirrus exists to stamp out…
The Future is Now – AI Expert Nina Schick Keynote Speaker at Disrupt
“The Future is Now” as Generative AI Expert Nina Schick is Confirmed for Sabio Group’s Disrupt…
Five9 Intelligent CX Platform on Google Cloud Marketplace
Five9 announces availability of Intelligent CX Platform on Google Cloud Marketplace Five9 solution gives customers the…
Transforming Contact Centre IT Challenges into Strategic Advantages
As a CIO, you face immense pressure to enable digital transformation across the enterprise, including keeping…
2024: A Year of Experimentation in the Contact Centre Industry
2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges in the Contact Centre Industry…
Puzzel Unveils “The State of Contact Centres 2024” Survey
Puzzel Unveils “The State of Contact Centres 2024” Survey – Comprehensive European survey outlines significant opportunity…