Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed…
Category: – Company Info
Avaya Positioned as Leader in Intelligent Contact Centre Solutions
Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions, Transforming the Contact…
Company Profile: Cirrus
Redefine Customer Engagement with Cirrus: Your Partner in Effortless Customer Journeys Cirrus exists to stamp out…
The Future is Now – AI Expert Nina Schick Keynote Speaker at Disrupt
“The Future is Now” as Generative AI Expert Nina Schick is Confirmed for Sabio Group’s Disrupt…
Five9 Intelligent CX Platform on Google Cloud Marketplace
Five9 announces availability of Intelligent CX Platform on Google Cloud Marketplace Five9 solution gives customers the…
Contact Centre White Paper – The Future of CX Analytics
The Future of CX Analytics – Moving from survey-based measurement to predictive analytics to transform the…
Transforming Contact Centre IT Challenges into Strategic Advantages
As a CIO, you face immense pressure to enable digital transformation across the enterprise, including keeping…
2024: A Year of Experimentation in the Contact Centre Industry
2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges in the Contact Centre Industry…
How Low CSAT is Eroding your Brand & Revenue
The silent revolt: how low CSAT is silently eroding your brand and revenue (and what to…
Puzzel Unveils “The State of Contact Centres 2024” Survey
Puzzel Unveils “The State of Contact Centres 2024” Survey – Comprehensive European survey outlines significant opportunity…
ChatGPT: How it can Shape the Future of Contact Centres
One Year of ChatGPT: How Sabio’s AI-powered Propositions Can Shape the Future of Contact Centres We…
CX Specialist Supports Charity to Help Prevent Suicide
CX specialist supports charity to help prevent suicide amongst young people – Ventrica raises funds for…
MSI Handles More Enquiries with Cloud-Based Contact Centre Solution
MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI -IPI implements…
Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership
Cirrus, a leading contact centre solutions supplier, has joined forces with DuoCall MSP, a renowned managed…
Jabra Announces Cutting-Edge Updates to Elite 8 Active & Elite 10
Jabra Announces Cutting-Edge Updates to Elite 8 Active and Elite 10 at CES 2024 New noise…
Calabrio Acquires AI and Bot Analytics Company Wysdom
Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionise the Customer Experience Calabrio, today announced their acquisition of Wysdom,…
Understanding the ROI of AI in Contact Centres
2023 has seen the emergence of AI-driven contact centres, transforming the world of customer service. As…
Conversational Analytics: Why is it so Powerful in Transforming
What is Conversational Analytics and Why is It So Powerful for Transforming Your CX in your…
How an Identity Layer Connects Your Contact Centre
Seamless Customer Engagement: How an Identity Layer Connects Your Contact Centre Personalised, frictionless experiences are the…