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Category: – Company Info
National Contact Centre Awards 2024 – Finalists are announced
Record-breaking year for CCMA’s UK National Contact Centre Awards 2024 as Finalists are announced Finalists of…
Understanding Customers & Recognising Vulnerability in Contact Centres
The continued cost of living crisis is expected to affect consumers over the course of the…
What Will The Customer Service Partner Of The Future Look Like?
What is the future for customer service outsourcing? Sensée has certainly shaken things up in the…
The Truth about AI for Self-Service & Agent Assistance
The use of AI-enabled chatbots has dropped the cost of a web chat by more than…
Unlocking Customer Experience Potential with Avaya Experience Platform (AXP)
Unlocking Customer Experience Potential with Avaya Experience Platform (AXP) Over the past year, Sabio Group has…
Sweaty Betty Smashes Customer Experience Goals
Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio…
Sabio Disrupt 2024: Where AI Meets CX…and Obama joins Steve Jobs!
Sabio Disrupt 2024: Where AI Meets CX…and Barack Obama joins Steve Jobs! Joe O’Brien, Head of…
Cloudlinx Bolsters Its CX Portfolio with Content Guru storm
Cloudlinx Bolsters Its CX Portfolio with Content Guru’s storm® Platform Content Guru, a leading global provider…
Four Tactical Tech ‘Wins’ Now Within Reach For UK Insurers
Four tactical tech ‘wins’ now within reach for UK insurers – Nicky Hjerpe, Head of Product…
Team Wild Waves Set to Conquer the World’s Toughest Row
Team ‘Wild Waves’ Set to Conquer “World’s Toughest Row” Across Pacific Ocean Best Friends Chase New…
How Contact Centres are Using Insights to Elevate CX & EX
Customer surveys and social media remain the most important gauge of customer perception according to the…
ANTENNA Expands Service to all UK Critical National Infrastructure Providers
ANTENNA expands service to all UK Critical National Infrastructure providers – FourNet’s trusted, secure, cloud platform…
Netcall – Powering Welfare Case Efficiency
Lancashire County Council empowered to better serve its most vulnerable people with Netcall The challenge Lancashire…
Content Guru Announces New DemocratiSed Service Management Tool
Content Guru Announces New DemocratiSed Service Management Tool to Reduce Real-Time Service Creation Friction storm® CONDUCTOR™…
Keep Up With CX Expectations: Meeting the High Bar Set By Retailers
Keep Up With CX Expectations: Meeting the High Bar Set By Retailers – Martin Taylor, Co-Founder…
Avaya Ecosystem Creates Tailored Contact Centre Solution
In the UK’s National Health Service (NHS), skilled staff answering non-emergency 111 calls must also be…
Jabra Announces Price Reduction on Jabra Engage 40
Jabra announces price reduction on Jabra Engage 40 for more cost-effective levels of customer satisfaction •…
Mind the Gap – How Gen Z is Disrupting the Workplace in 2024
How to make work, work in 2024 Is this it? Will 2024 be the year we…