A large scale survey of more than 200 UK contact centre operations shows that the pressures…
Category: – Company Info
How Benenden Health Transformed Member Experiences
How Benenden Health Transformed Member Experiences with the Sabio Group Founded in 1905, Benenden Health provides…
Pressure on Contact Centre Cost & Performance Levels
Pressure on UK contact centre cost and performance levels to grow in 2024 according to new…
Sensée Creates Powerhouse in Outourcing with Purchase of The Contact Company
Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of the business of The Contact…
How to Handle Complaints Efficiently in the Contact Centre
Complaint handling comes with the territory of working in the contact centre. It’s often the first…
IPI Appoints New Chairman to Support Next Phase of Growth
IPI appoints new Chairman to support next phase of growth – Steve Winningham joins Contact Centre…
Sabio Group Expands Partner Team with Global Appointments
Sabio Group, the digital customer experience transformation services specialist, has expanded its partner leadership with the…
UK Contact Centre HR & Operational Benchmarking Report
The 2024 UK Contact Centre HR & Operational Benchmarking Report Now available from ContactBabel The 2024…
Jabra Launches Jabra+ Cloud-Based Platform
Jabra Launches Jabra+ for Admins, a Cloud-Based Platform for Easy, Secure Video Device Management – Jabra…
Sensée Launches Surge Emergency Response Service
Sensée launches Surge emergency response service – Work-from-home CX specialist Sensée has launched an emergency response…
Benenden Health Transforms Member CX with Cloud Platform
Healthcare Mutual, Benenden Health, Transforms Member Experience with Cutting-Edge Cloud Platform Benenden Health, a not-for-profit healthcare…
Why Customer Experience Matters and How to Improve It?
Why Customer Experience Matters and How to Improve It? Customer experience, or CX, can be defined…
Forecasting the Future: Guide to Behavioral Analytics
Forecasting the Future – Your Guide to Behavioral Analytics in Customer Service There is no resource…
Findel Transforms CX with IPI Contact Centre as a Service Solution
Findel transforms customer experience with IPI’s Contact Centre as a Service solution IPI has announced that…
How AI is Revolutionising the Customer Experience Journey
How AI is Revolutionising the Customer Experience Journey in the contact centre – Kevin McGachy, Head…
The Future is Now – AI Expert Nina Schick Keynote Speaker at Disrupt
“The Future is Now” as Generative AI Expert Nina Schick is Confirmed for Sabio Group’s Disrupt…
Five9 Intelligent CX Platform on Google Cloud Marketplace
Five9 announces availability of Intelligent CX Platform on Google Cloud Marketplace Five9 solution gives customers the…
2024: A Year of Experimentation in the Contact Centre Industry
2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges in the Contact Centre Industry…
ChatGPT: How it can Shape the Future of Contact Centres
One Year of ChatGPT: How Sabio’s AI-powered Propositions Can Shape the Future of Contact Centres We…