Navigating the Future: How Generative AI Is Empowering Not Replacing contact centre Agents Robert Mansfield, CTO…
Category: – Company Info
The Importance of Tone in Artificial Intelligence: A missed opportunity
The importance of tone in artificial intelligence: A missed opportunity Anders Hvelplund, SVP, Jabra It’s no…
Ethical Insurance Company Partners with IPI as it Launches Contact Centre
New ethical insurance company, the Green Insurer, partners with IPI as it launches contact centre services…
The UK National Contact Centre Awards 2024 are OPEN!
The largest awards programme that recognises contact centre talent in the UK is now OPEN and…
Case Study: ENGIE Completes Digital Transformation
ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX…
Whitepaper: Taking Video to the Contact Centre
Video calling has become a staple of global communications. Almost all of us use some form…
ContactBabel: Agent Engagement & Customer Interaction Analytics
The new ContactBabel analyst reports, “The Inner Circle Guide to Agent Engagement & Empowerment” and “The…
CCMA Benchmarking Tool now open for 2024 Registrations
CCMA Benchmarking Tool for contact centres now open for 2024 Registrations – Get ready to Measure,…
FourNet Acquires High-Speed Global Network Specialists 01T
FourNet acquires high-speed global network specialists 01T – Acquisition underpins FourNet capabilities in providing the ‘underlay’…
The Benefits of Personalisation in CX in your Contact Centre
The benefits of personalisation in CX in your contact centre The customer experience is pivotal to…
Your Organisation’s Way to Productive Meetings according to Jabra
Your organisation’s way to productive meetings – Nigel Dunn, Managing Director, EMEA North, Jabra What would…
Meeting CX Demand During The Holiday Shopping Season
Meeting CX Demand During The Holiday Shopping Season in the contact centre – Martin Taylor, Co-Founder…
Winners Announced at European Contact Centre & Customer Service Awards
Austria, Czechia, France, Germany, Greece, Poland, Portugal, Spain and the UK amongst winners at the greatest…
Black Friday Success Hinges on Memorable Online Experiences
Navigating the Digital Frontier: How Black Friday Success Hinges on Memorable Online Experiences By Jon Brooks,…
How Insurers can Improve CX Amid Skyrocketing Complaints
Recent statistics from the Financial Ombudsman have revealed an alarming surge in the number of customer…
Empowering Contact Centre Agents in a Tech-Driven world
Empowering contact centre agents in a tech-driven world – migrating from transactional to emotional support Lewis…
Content Guru Announces Expansion of Generative AI with brain® Solution
Content Guru Announces Major Expansion of Generative AI Support Within its brain® Solution Content Guru, a…
Sabio Group Supercharges Salesforce Prowess with AI Certifications
Sabio Group Supercharges Its Salesforce Prowess with Fresh AI Certifications Sabio Group have announced the first…
Sabio Unleashing the Customer Experience in Amsterdam
Sabio Unleashing the Customer Experience (CX) in Amsterdam – Stuart Dorman, Chief Innovation Officer at Sabio…