VoiceSage has repeated last year’s success at the 2014 Network Computing Awards, winning the coveted title…
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Interactive Intelligence Unveils Global Alliance Programme
Intractive Intelligence Technology partnering program designed to expand company’s ecosystem of solutions and relationships to increase…
Teleperformance Secures NHS Blood & Transplant Contract
Teleperformance UK have announced that it has secured a three year contract with NHS Blood &…
Aspect Software Workforce Optimisation 8.0
Aspect Software sets a new standard for the agent experience with Aspect Workforce Optimisation 8.0 Icons,…
Capita selected by John Lewis for online contact centre partnership
Capita plc has been selected by John Lewis to provide its online contact centre. Under the…
On-premise frustrations are fuelling the cloudaccording to Magnet North
• Magnetic North research reveals over one in three contact centres actively considering moving to the…
Avaya Solutions Help Companies Master the Omni-Channel Customer Experience
Latest solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform Transforms…
North Lincolnshire Council installs Sinclair Voicenet Recording Solution
North Lincolnshire Council has awarded Sinclair Voicenet a major contract to supply and install a new…
Synthetix form key partnership with Premier Business Audio
Synthetix have announced a new partnership with Premier Business Audio. As an award-winning audio marketing provider…
Interactive Intelligence Launches Customer Experience Makeover Contest
Interactive Intelligence contest open to contact centers worldwide for a no-charge makeover of their technologies, equipment…
Telford NHS Helpline reaches 250,000th caller landmark
The Telford NHS helpline has reached he landmark of receiving its 250,000th call since being take…
Costs, complaints & customer satisfaction are driving jobs re-shoring trend
Businesses following contact centre trend to improve customer service and bring key processes back to the…
E.ON leading the way in youth recruitment programmes and customer service
E.ON has announced it is to pilot a Customer Service Apprenticeship scheme, helping to support the…
Company Culture is Holding Back the Connected Business, not Technology
Enghouse Interactive survey reveals culture and structure is inhibiting the growth of connected businesses, despite most…
Jabra adds Bluetooth® to the Jabra PRO 900 Series
Missed calls mean missed opportunities. With the newly added Jabra PRO 900 headsets featuring Bluetooth connectivity,…
Ventrica to provide customer service for Purplebricks
Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by…
Customer Service – Survey Reveals is Top Goal for Travel Industry
Customer Service – Over 80% of respondents cited customer service and staff productivity as primary business…