Sabio deploys Avaya video conferencing infrastructure Avaya Scopia® HD video conferencing solution to enhance customer support…
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Eptica research finds multichannel customer service not improving
Eptica research finds multichannel customer service not improving within insurance sector – Insurers unable to adequately…
Jabra – The Search for Contact Centre SuperAgents
Jabra SuperAgents, Contact-Centres.com and Red Letter Days for Business partner to launch a major industry competition…
eg Solutions To stay in the customer satisfaction game focus on Back Office
To stay in the customer satisfaction game – focus on the Back Office says eg Solutions…
BT Announce Apprenticeship Roles at Newcastle Contact Centre
BT have announced that they are recruiting for 30 Customer service apprenticeships at their customer contact…
Britannic Technologies Leverage Contact Centre Research Findings with Seminars
Britannic Technologies Leverage Contact Centre Research Findings with Innovative Seminars Britannic Technologies recently conducted research on…
Jabra Knowledge Workers: to the Contact Centre!
Jabra Knowledge Workers: to the Contact Centre! Holger Reisinger, Senior Vice President of Marketing for Products…
Forum Customer Contact Innovation Awards Winners
Forum Customer Contact Innovation Awards Winners Announced at the Forum’s 15th anniversary conference in Newcastle on…
Call evaluation slips down list of priorities for contact centres
Call evaluation slips down the list of priorities for contact centres suggests Business Systems. When it…
Customer loyalty – Can insurers do better?
Anton Manley, Director of Strategic Accounts at Webhelp UK, asks Customer Loyalty – Can insurers…
Sabio Presented with Avaya Technical Excellence Award
Sabio Presented with Technical Excellence Award at Annual Avaya Partner Conference – Award recognises Sabio’s commitment…
NICE Systems Workforce Management deployed by Thomas Cook
NICE Systems Cloud-Based Workforce Management Solution deployed by Thomas Cook to Centralise Forecasting and Scheduling for…
British Gas invests £50m in customer service
British Gas invests £50 million in customer service excellence British Gas have announced a multi-million pound…
Webhelp UK announce Contact Centre Job Creation
Webhelp UK will soon be doubling its combined workforce at its Kilmarnock and Dunoon contact centres…
PCI DSS Compliance in the Contact Centre Guide
PCI DSS Compliance in the Contact Centre Guide; With fines for PCI non-compliance potentially running into…
Agora Publishing set to open multilingual Contact Centre
Agora Publishing set to open multilingual contact centre & technology services centre will add 100 new…
Plusnet announce 200 new jobs at Leeds Contact Centre
Plusnet, the telephone and broadband provider, have announced plans to recruit an additional 200 staff over…
Call Connection Announce 40 New Jobs at Newcastle Contact Centre
Call Connection, the Insurance outsource company, have announced plans to recruit an additional 40 staff at…