Welsh Contact Centre Awards – And The Winners Are….. These are the champions that answered Wales’…
News
Sensée Announces 200 New Contact Centre Jobs
Sensée announces 200 new UK work-at-home contact centre jobs – Roles for applicants of all ages…
Five9 Announces Strategic Partnership with Conn3ct
Five9 Announces Strategic Partnership with Conn3ct – New partnership places people at the heart of the…
Remote Workforce Management – From Survive to Thrive
Remote Workforce Management – from survive to thrive in 3 easy steps Richard Pinnington of Calabrio…
Whisper it Quietly: Customers Don’t Care about Omnichannel
Whisper it quietly – your customers don’t care about omnichannel By Andrew Tucker, Success Manager, Cirrus…
BSL Partner with New York Based Market Communications
Business Systems (UK) Ltd partner with New York based, Market Communications to provide recording solutions to…
Elevating Contact Centre Agent Engagement
Odigo Contact Centre White Paper: Elevating contact center agent engagement and performance Leading organisations know how…
How to Prevent Burnout When Working From Home
As the boundaries between our home and working lives blur and we adapt to longer-term home…
Gamification: Improving Contact Centre Agents
Reshaping user experience and improving contact centre agent satisfaction through gamification Meeting KPIs and ever-demanding customer…
Noble IVR Reduces Hold Times for Improved CX
Noble IVR Helps Companies Reduce Hold Times for Improved Customer Service Noble Systems, a global leader…
PCI Pal Releases Cyber Security & Compliance Predictions for 2021
Predicting the Unpredictable: PCI Pal releases cyber security and compliance predictions for 2021 Geoff Forsyth, CISO,…
ResQ Create 120 Permanent Jobs at Hull Contact Centre
ResQ to create 120 new permanent contact centre jobs in Hull ResQ, the leading outsourced contact…
Contact Centre Solution Achieves Microsoft Certification
Enghouse Interactive’s flagship Contact Centre solution achieves certification under prestigious Microsoft Teams Programme Leading contact centre…
TTEC Accelerates Outsource Growth Strategy in EMEA
TTEC Accelerates Growth Strategy in their EMEA contact centres with Addition of Industry Veteran Alistair Niederer TTEC…
CCMA Contact Centre Research Reveals Chatbot Trust Gap
Latest CCMA Contact Centre Research reveals chatbot trust gap The latest research from the CCMA (Call…
The Role of Cloud Contact Centres in Covid-19 Recovery
The role of cloud contact centres in supporting Covid-19 recovery and driving SMB growth While many…
White Papers & Guides: The Power of Emotion in Customer Service
Contact Centre White Papers & Guides – The Power of Emotion in Customer Service from Business…