Echo celebrates excellence at Northern Ireland Contact Centre Awards – The managed services business received special…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
6 Ways to Simplify & Supercharge your Chatbot Strategy
Automated Assistants: 6 ways to simplify and supercharge your chatbot strategy The best chatbot initiatives start…
What Is Email Automation and Why You Need It
What Is Email Automation and Why You Need It – Find out everything about email automation…
Calabrio Introduces First SVP of Corporate Development
Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive,…
Infobip Recognised Leader in Juniper’s Competitor Leaderboard for CPaaS
Global communications company Infobip has been ranked the leading service provider in CPaaS by Juniper Research…
Patience Running Out Automation but Can Restore It
Customer patience is running out – but automation can help restore it Whilst consumers may have…
Why Use Post-Survey NPS if it Annoys your Customers?
Why use post-survey NPS in your contact centre if it annoys your customers? Rene van Popering,…
Shortlist Announced for 23rd Welsh Contact Centre Awards
The shortlist has been announced for the 23rd annual Welsh Contact Centre Awards, ahead of November’s…
Content Guru Launch Powerful Workforce Management Solution
Content Guru Announces Launch of Powerful New Workforce Management Solution – Leader in cloud contact centre…
Infobip Continues Growth Journey with Agreement to Purchase Peerless Network
Infobip Continues Exponential Growth Journey with Definitive Agreement to Purchase Peerless Network and Raises Additional $500m …
TTEC EMEA Wins at Global Sourcing Association Awards
TTEC EMEA Wins an Award at the Global Sourcing Association (GSA) Professional Awards 2021 TTEC Holdings,…
CallMiner Advances Contact Centre Conversation Analytics Platform
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation Across More Types of Customer…
Puzzel Extends Partnership with PCI Pal Payment Portfolio
Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio PCI Pal has today announced that the…
VeriCall Listed on Educational Hub & Win Contact Centre Awards
VeriCall Listed on Leading Procurement Portal The Educational Hub & Wins Two More Gold Awards for…
NICE CXone Achieves Perfect Vendor Satisfaction Scores
NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report Receiving top…
Burnout vs Bore Out – Both Suck & Both are Damaging the CX
Burnout vs bore out – both suck, and both are damaging customer experience – Ken Ume,…
NICE CXone Accelerates the CX Digital Transformation
NICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement…