Experian® the global information services company, today announced it is teaming up with Age UK Notts…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
GoResponse Hosts Spooky Halloween Fundraiser
Customer service specialists GoResponse have raised £350 for Macmillan Cancer Support – a leading charity providing…
Jabra appointment New managing Director Nigel Dunn
Jabra are very pleased to announce the appointment of Nigel Dunn to the role of Managing…
Contact centres are your No. 1 source of business intelligence says Jabra
To many companies, a call centre is merely a customer service necessity. But a contact centre…
Generation Y says Goodbye to the Phone
New contact centre research published today reveals that for Generation Y – individuals born between 1980…
Energy firms fizzle rather than burn bright when it comes to customer service
New research finds ‘mediocre’ utilities industry not doing enough to offset rising prices against consumer expectation…
Poor customer service and price hikes have opened the floodgates for energy companies
Comparison websites see huge spike in disenfranchised customers switching energy suppliers Recent reports released have revealed…
New Call Telecom announces jobs at Burnley contact centre
Burnley based telecoms company New Call Telecom have announced the creation of 30 jobs at their…
Calderdale Council’s contact centre gearing up to go live
Calderdale Council are in the final stages of making their new contact centre operational from 11th…
PCI Compliance – Why PCI De-scoping saves you money
Every business or merchant that accepts payment via debit and credit cards has a contractual obligation…
Failure to regulate the contact menaces could leave industry reputation in tatters
Research conducted by debt charity Step Change has revealed that companies continue to harass consumers, despite…
Intelecom Announces Extension of its Contact Centre in the Cloud
Customers to Benefit from Integrated Contact Centre Solution Based on Intelecom Connect and Verint Impact 360…
The Role of the Home Agent within the Contact Centre
Sitel is reporting an increased use of the home agent model within the contact centre environment.…
Firstsource wins Two National Outsource Association Awards
Firstsource Solutions has been recognised as one of the UK’s leading outsource providers at this year’s…
Frost & Sullivan Applauds Interactive Intelligence
Frost & Sullivan Applauds Interactive Intelligence’s R&D and Marketing-Driven Rapid Growth in the Cloud-Based Contact Center…
Jabra Announces New Cashback Promotions
The Jabra Cashback incentive has been updated for Q4, providing authorised partners with a new sales…
KC Contact Centres creates 30 jobs
Hull based Outsourcer KC Contact Centre have announced the creation of 30 jobs due to increased…
60K wins European Outsourcer of the Year
Who is the European Outsourcer of the Year? Which firm has been chosen over all of…