Spark Funday Raises over £1,300 for Charity

Leading contact centre, fulfilment and eCommerce provider, Spark eCommerce Group, has raised more than £1,300 for…

Eckoh transforms local school’s playground area

Over 25 staff volunteers of Hertfordshire based contact centre solutions company Eckoh, recently endured the 29?C…

UK consumers rate financial services providers as the worst for customer service

Financial services providers have been rated the worst for offering the highest standards of customer service,…

Fylde Coast Medical Services set to run Silver Line Helpline

Silver Line, a help line aimed at Older citizens who need assistance or even just someone…

Social media in Contact Centres – ‘Just another Channel’

In its short history, Social Media has generally resided within the marketing and PR function of…

NICE Introduces Contact Centre Video Recording

NICE Introduces Contact Centre Video Recording to Help Drive an Innovative, Personalised, and Compelling Customer Experience…

Interactive Intelligence Positioned in Leaders Quadrant

Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a…

Jabra Announces New Cashback Promotions

The Jabra Cashback incentive is back for Q3, providing authorised partners with a new sales campaign…

Teleperformance UK Wins International Award

Teleperformance UK, part of the Teleperformance Group – the global leader in multi-channel customer experience management…

Sitel named global leader in the social media services market

Nelson Hall’s latest research report “Targeting Social Media Services” has named Sitel as a leading provider…

Contact Centres without telephones – the rise and rise of web chat

the rise and rise of web chat – Danny Singer – Founder & CEO Noetica In…

Rostrvm Solutions appoints Lee Ward

Lee Ward has joined Rostrvm Solutions as a Business Development Manager. Lee has been involved in…

How to use multi-way Web Chat

How to use multi-way Web Chat – The strength of contact centre agents is that they’re…

Scottish Friendly Assurance launch web self-service with Synthetix

Scottish Friendly, one of the largest mutual societies in the UK and winner of the Financial…

Stanton Fisher to open Dublin based contact centre

Stanton Fisher, a financial claims management company, have announced that they will open a contact centre…

Forecasting: don’t sing off the same spreadsheet

Forecasting: don’t sing off the same spreadsheet Elizabeth Gooch, CEO, eg solutions Forecasting and planning is…

Noble Systems Survey Reveals Organisations Continue to Rely on Manual Contact Tools

Noble Systems Corporation have announced the results of its latest survey of contact centre operations, revealing…

Web chat volumes increase by over 140% in 2 years according to ContactBabel

Now offered as a customer service channel by 37% of UK contact centres New research published…

Concentrix Announces 250 New Jobs in Belfast

Global business process outsourcing company Concentrix Corporation (formerly gem) has launched a recruitment drive after securing…

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