Sheffield based Outsourcer Ant Marketing recognised the company’s outstanding talent at their Christmas Party with CEO…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Capita Customer Management: Five ways to exceed customer expectations
Kathryn Clarke, managing consultant at Capita Customer Management, considers current customer expectations when dealing with companies,…
Contact Centre Jobs up for Grabs at Shine Sunderland
More than 800 contact centre jobs will available at a recruitment Fair, Shine Sunderland, which allows…
Milton Keynes Dons partners with Unify to drive excellence in customer service
OpenScape Cloud Contact Centre to help MK Dons transform the delivery of match day support and…
Webhelp UK Receives Double Nomination for Employee Experience Awards
Webhelp UK has been announced as a finalist in two categories at the inaugural UK Employee…
Interactive Intelligence Releases New Cloud-Based Enterprise
Interactive Intelligence Group Inc.has released a new cloud-based enterprise collaboration service delivered from its PureCloud℠ platform.…
Staffordshire Police pleased with call handling improvement
Staffordshire’s Police and Crime Commissioner, Matthew Ellis, has today issued an update on the performance of…
npower Contact Centre Staff do their bit for Charity
Over the festive period, employees from npower’s Burton contact centre took time out of their work…
Welsh Contact Centre Forum Awards shortlist announced
The finalists for the 17th Welsh Contact Centre Awards have been announced by the Welsh Contact…
NICE Fraud Prevention in contact centres
Nice Systems have launched its Real-Time Fraud Prevention solution, which enables contact centres to detect and…
Merry Christmas & a Prosperous New Year
www.contact-centres.com has now ‘officially’ closed for the Christmas period although we are sure that we will…
Gamification could need a makeover according to Sunrise Software Survey
Gamification could need a makeover despite increases in productivity and customer satisfaction shows Sunrise Software survey…
Award short-listing shows innovative RESPONSE
The 2015 Professional Planning Forum Innovation Awards Finalists has been announced, with leading UK customer management…
Interactive Intelligence Celebrates 20th Anniversary
Interactive Intelligence Group Inc. a global provider of software and services for communications, collaboration and customer…
Noble Systems Announces 2015 Select Noble Users Group Conference
Noble Systems have announced the dates of its 2015 Select Noble Users Group (SNUG) Conference series.…
Connect Assist celebrate Ninth Birthday since launch of Contact Centre
Cardiff based Helpline provider Connect Assist have celebrated the 9th Birthday since the launch of their…
Interactive Intelligence CIC Delivers Customer Service Insurance to Avantia
Interactive Intelligence Delivers Customer Service Insurance to Avantia Innovative and award winning online provider of residential…
Firstsource creates new jobs at Middlesbrough contact centre
Firstsource Solutions is creating 40 new jobs after winning a major telecoms contract at its Middlesbrough…
Jabra’s Predictions for the 2015 Contact Centre
contact-centres.com asked Nigel Dunn, Managing Director, Jabra UK&I to look into the Company’s Crystal Ball for…