Interactive Intelligence: ‘Putting Your Retail Customers First’ Event – Join Interactive Intelligence at this unique event at an iconic Heron Tower London to hear from one of the Europe’s leading retailers, AO.com on how they ensure 1st class customer service in their award winning contact centre.
You will find this afternoon invaluable if you, like many other organisations are facing the challenges of:
- Delivering a single customer conversation, regardless of channel (including, voice, chat and social media)
- Understanding the customer & manage the conversation on their terms
- Giving agents the tools to be real customer experience advocates
- How to do things differently, and go that magical extra mile with your customer service
- Have no interest in if it’s in the cloud, or in a box in the basement, you just want your technology to work?
Come and join Interactive Intelligence on the breath taking 38th floor of Heron Tower. This is a unique opportunity to hear from AO.com, one of the most customer focussed companies in Europe, gain unique and valuable insight into customer management trends in Retail from Ember Customer Management Consultancy and get first view of the new customer AND agent focussed NTT DATA Customer Management Platform, powered by Interactive Intelligence.
Meet and exchange ideas with other senior, like-minded executives from other organisations, gain new and insightful ideas, share your ideas, ask questions, eat well and finish with a drink in the bar.
Join Interactive Intelligence if you can on at 12:00 on the 8th July at Sushi Samba, on the 38th floor of the Heron Tower, next to Liverpool Street Station in London.
Places are limited and will be allocated on a “first come, first served basis”. To guarantee your seat to secure your seat at this exclusive event and receive joining instructions.
To register go to the Interactive Intelligence dedicated website