The CCMA, Call Centre Management Association, have announced a series of one day training courses, Operational…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Ageas Retail announce Closure of Belfast Contact Centre
Ageas Retail, a motor insurance company, has announced that it will close its Belfast based contact…
Irish Water seeking agents at Cork Contact Centre
Irish water has announced the recruitment of 350 additional staff at its Outsource provider Abtran’s contact…
Traveline Cymru wins contact centre outsource contracts
Traveline Cymru, the public not for profit transport information service for Wales, has secured outsource contracts…
Noble Systems Releases Noble Maestro Version 8
Noble Systems have announced the release of Noble® Maestro Version 8, an update of the company’s…
Echo Managed Services provide Anglian Water with 24/7 Service
Anglian Water Business links up with Echo Managed Services to strengthen Out-Of-Hours incident support for customers…
Eptica research sees Twitter overtake email for fast, accurate customer service
Latest Eptica research sees Twitter overtake email for fast, accurate customer service UK brands are failing…
Cirrus – Delivering the Experience Customers Deserve
Why is the Customer Experience so Important? Whereas running an efficient and effective contact centre is…
RESPONSE “Show The Love” for Help For Heros
Leading UK customer management specialists, RESPONSE, have shown their “love” for raising funds for chosen charity…
Enghouse Interactive – Getting on the Front Foot with Proactive Customer Service
Enghouse Interactive – Spring is just around the corner and for many people that’s a chance…
Jabra UK&I Increases Channel Sales with Appointment of Kelly Dickson
Jabra UK & Ireland Business Solutions enhances its Sales team with the appointment of a new…
Jabra: Confetti Days Kill Productivity
Today, I had a confetti day: this means that I had to spend the night in…
CCMA – National Contact Centre Awards
There are only 24 hours left to nominate your role models for the UK National Contact…
Webhelp UK The challenge ahead for energy brands
Webhelp UK – The dominance of the Big Six has been challenged, but if the young…
Webhelp UK smash Macmillan Cancer Charity Target
Customer experience management company, Webhelp UK, have announced that it has surpassed its fundraising ambitions for…
LivePerson Technology enables TalkTalk customers to ChatChat
Technology provider LivePerson is teaming up with TalkTalk to help the telecoms provider move from a…
Cognia provides Saxon Weald with a new PCI cloud payment processing solution
Cognia, the leading global provider of secure cloud PCI payment processing solutions, has provided UK based…
Sabio 12 steps to Video Chat success
12 steps to Video Chat success article by Matt Dyer, Practice Leader for AVAYA Contact Centre…
Information Commissioner Office welcomes changes on nuisance calls
Information Commissioner Office (ICO) has welcomed the announcement by the Department for Culture, Media and Sport…