Please Interrupt Me… So We Can All Get More Work Done – Holger Reisinger of Jabra…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Mobile Banking Customers Vulnerable to Fraud, says Aspect
Mobile Banking Customers Vulnerable to Fraud whilst using One-time passcodes, says Aspect Aspect Software calls on…
BT announce creation of 1,000 contact centre jobs
BT today announced that it will create 1,000 permanent UK jobs as it works to meet…
Zendesk Simplifies Phone Support with New Voice Offering
Zendesk Simplifies Phone Support with New Voice Offering as organisations now have a single place to…
TeleTech boosts customer service with innovative technology platform
TeleTech boosts customer service with innovative technology platform – case study reveals how exceptional customer service…
Self Service – Great idea but make sure it works!
Self service has been covered extensively by us and has become one of the new ‘buzz…
Embedding service at every stage of the customer journey
Embedding service at every stage of the customer journey by Stuart Dorman, Head of Apps, Sabio…
Customer Experience: What Were the Key Topics in 2015?
Customer Experience: What Were the Key Topics in 2015? Olivier Njamfa President & CEO at Eptica…
Contact Centre of 2016: Which way is the wind blowing?
Contact Centre of 2016: Which way is the wind blowing? By Rachel Lane, Director, Voice of…
Sitel contact centre staff Support Marie Curie Hospice
Sitel contact centre staff raise over £7,600 and supports Newcastle Marie Curie hospice running costs for…
It’s a Bird… It’s a Plane… It’s Knowledge Superhero!
It’s a Bird… It’s a Plane… It’s Knowledge Superhero! By Holger Reisinger Maybe they aren’t able…
Nuisance Calls – Government Crackdown to make Companies Display Caller ID
Nuisance Calls – Government Crackdown to make Companies Display Caller ID – Direct marketing companies will…
NICE and Nexidia to Join Forces, Creating a Customer Analytics Powerhouse
NICE and Nexidia to Join Forces, Creating a Customer Analytics Powerhouse – This acquisition introduces the…
Adactus Housing Group Drives Customer Care
Adactus Housing Group Drives Customer Care With 360 Tenant Portal from 1st Touch Tenant Portal enables…
Payment Data – Half of Contact Centres Fear Imminent Attack
Payment Data – Contact Centres Fear Imminent Attack; More than half of businesses in the US…
Expolink have a Close Shave at Contact Centre
Expolink have a Close Shave at Contact Centre – Ben Slater faces a close shave after…
Customer Service – The Definitive Periodic Table
Customer Service – The Periodic Table according to Trevor Flack, Contact Centre Manager at Spark Response…
Jabra: Forget the 8-Hour Day, it’s now Work/Life Integration
Jabra Blog: Forget the 8-Hour Day. Work/Life Integration is Here to Stay according to Holger Reisinger…