Interactive Intelligence Launches PureCloud Promotion for CIC Customers – Promotion offers time-limited 40 percent discount to…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Top 10 Customer Experience Trends for 2016
Top 10 Customer Experience Trends for 2016 according to Fonolo It doesn’t matter what kind of…
Energy Suppliers Complaints How does your Contact Centre compare?
Energy Suppliers highlighted for high levels of complaints but how does your contact centre compare? Extra…
Outsourcery Announce Extension to Contact Centre Unified Range
Contact Centre from Outsourcery integrates all the tools thats a contact centre needs to maximise the…
Content Guru assist St Albans Council to Enhance Citizen Experience
Content Guru help St Albans City and District Council to enhance communications and provide a superior…
Blueprint on Contact Centre Operations 2016 – Research and Markets
Research and Markets has announced the addition of the “2016 Blueprint: Contact Centre Operations Services” report…
Businesses Must Act Now to Support Call Centric Workers
Businesses Must Act Now to Support Call Centric Workers to include contact centre agents – Jabra…
UK National Contact Centre Awards 2016 – NRG plc
At last month’s UK National Contact Centre Awards 2016 the team at contact-centres.com were delighted to…
Don’t Consign the Landline To The Landfill Just Yet
VoiceSage’s Steven Robertson is sceptical about the demise of the home landline phone Many British householders…
Content Guru Shortlisted Unified Communications Award
Content Guru has been named a finalist in the Unified Communications category at the prestigious Computing…
Careless Talk Costs Money according to Eckoh Poll
Careless Talk Costs Money according to Eckoh Poll – More than a third of people have…
Ember Group Announce Launch of Ember Contract Solutions
Ember Group have announced the launch of Ember Contract Solutions, a specialist law firm providing legal…
The Forum Publishes Latest Best Practice Guide
The Forum have published their latest Best Practice Guide entitled “Breakthrough Performance: further, faster, together.” The…
Aspect Software Release Workforce Optimisation 8.2
Aspect Software releases Aspect EQ™ Workforce Optimisation 8.2 for improved agent engagement and efficiency in the…
Webhelp Secure Two Retail Outsource Contracts
Webhelp has secured two new significant contracts with retailers Freemans Grattan Holdings and BrightHouse. Both companies…
Cloud contact centres without the compromises
Cloud contact centres without the compromises – Ken Hitchen, Director, Sabio With around half of UK…
Call VIP Registration Open to Contact Centre Management
Call VIP will take place on Wednesday 29th June at Axa Insurance, Zetland Buildings, Exchange Square,…
Interactive Intelligence Leader in Contact Centre Infrastructure
Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report…