EE offers first Welsh customer service in the UK, and 4G network boost in Cardiff EE,…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Webinar: ECCCSA Chair of Judges Gives Insider Tips
The Chair of the Judges, Ann-Marie Stagg, hosts a webinar at 13:00 on Friday 9 June…
Grosvenor Services Group Best Outsourced Collections Provider
Grosvenor Services Group named best outsourced collections provider Grosvenor Services Group, a part of specialist outsourced…
Aspect Software Announces ACE Award Winners
Aspect Software Announces 3rd Annual Aspect Customer Experience (ACE) Award Winners – Awards presented for excellence…
Are you making yourself a victim of phone fraud?
Consumers are falling prey to the growing risk of phone fraud. A new study warns that…
Mahatma Gandhi and Customer Retention in Contact Centres
Mahatma Gandhi and Customer Retention in Contact Centres – Steve Shellabear of dancing lion reveals…
Account Technologies Achieve Growth Supported by Noble Systems
Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution Noble Systems, a global…
Liquid Voice – Next Generation Speech Transcription Solution
Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced…
Bringing Quality Monitoring To The Contact Centre
Webinar: Bringing Quality Monitoring into the heart of the Contact Centre Thursday June 15, 2017 1:00…
NICE Webinar: Recording in the Contact Centre
Recording in the Contact Centre – The Path to the Cloud Presented By: Paul Stockford, Chief…
Mixing Live Contact Centre Agents With Automation
A recipe for success: mix live agents with automation for seamless customer experience – Graham Ede,…
8×8 Four New Patents for Communications Cloud
8×8, Inc. (NASDAQ:EGHT), the world’s first communications cloud, today announces it has been awarded three new…
Customer Service: Last Unoptimised Piece of Omnichannel Puzzle
Customer service: the last unoptimised piece in the omnichannel puzzle – Steve Powell is Director of…
Ways To Reduce Queuing Time in your Contact Centre
Five ways to reduce queuing time in your contact centre – Danny Cresswell of Syntec gives…
eg solutions take on Kilimanjaro in Aid of Charity
Charity drive for leading Staffordshire IT Company on a grand wilderness adventure on the world’s tallest…
Jabra: The Secret to Spending Less time in Meetings
Want to spend less time in meetings – and more time actually working? Join the club.…
Box Clever – Contact Centre Training from Let’s Get Healthy
Contact Centre Managers are getting their heads around how support their teams with a course called…
Noetica SNoDrop for Zero Abandoned Call Rate
Large Global Outsourcer Implements Noetica SNoDrop for a Zero Abandoned Call Rate and Ofcom Compliance Noetica,…
Callers Hang Up if They Hear ‘Your Call is Valuable To Us’
Why will 47% of callers hang up if they hear ‘your call is valuable to us’?…