Latest Contact Centre News

The Future of the Contact Centre – The role of Agents

The Future of the Contact Centre – The Transitioning Role of Agents to Knowledge Experts

Technology is altering the way customers engage with brands and increasing their demands for instant, 24/7 customer service. The traditional model for call centres and contact centres is no longer providing the experience customers are coming to expect.

Download this guide to learn:

– What changes contact centres are facing in 2017 and beyond

– How virtual agents and chatbots fit perfectly with customer expectations

– Why live agents taking on the role of knowledge experts benefits organisations, customers and agents




To download the Guide Click Here

Be the first to comment on "The Future of the Contact Centre – The role of Agents"

Leave a comment

Your email address will not be published.


error: Content Protected