The Future of the Contact Centre – The role of Agents

The Future of the Contact Centre – The Transitioning Role of Agents to Knowledge Experts

Technology is altering the way customers engage with brands and increasing their demands for instant, 24/7 customer service. The traditional model for call centres and contact centres is no longer providing the experience customers are coming to expect.

Download this guide to learn:

– What changes contact centres are facing in 2017 and beyond

– How virtual agents and chatbots fit perfectly with customer expectations

– Why live agents taking on the role of knowledge experts benefits organisations, customers and agents


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To download the Guide Click Here

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