The Future of the Contact Centre – The Transitioning Role of Agents to Knowledge Experts
Technology is altering the way customers engage with brands and increasing their demands for instant, 24/7 customer service. The traditional model for call centres and contact centres is no longer providing the experience customers are coming to expect.
Download this guide to learn:
– What changes contact centres are facing in 2017 and beyond
– How virtual agents and chatbots fit perfectly with customer expectations
– Why live agents taking on the role of knowledge experts benefits organisations, customers and agents
To download the Guide Click Here