TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement,…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
SVL & Yorkshire Youth Football Pay NHS Tribute.
As a Thank you to the NHS for the incredible work they have done during the…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards Winners Announced at Extraordinary Virtual Awards Ceremony – Winners include Sage,…
Content Guru Contact Centre as a Service Solutions Award
Content Guru Commended by Frost & Sullivan for Offering Superior Customer Engagement with its Advanced Contact…
Webinar – The Future of Contact Centre Solutions
Maintel Webinar – The Future of Contact Centre Solutions Wednesday 23 September 2020 – 11am The…
Enghouse Interactive Promotes Node4 to Silver Partner Status
Enghouse Interactive Promotes Node4 to Silver Partner Status Achievement based on subsidiary, N4Engage’s success in selling…
The Dispute Service selects the Vonage Contact Centre
The Dispute Service selects the Vonage Contact Centre to strengthen landlord-tenant relationships Vonage, a global leader…
TTEC’s AI is Reimagining Contact Centre Learning
TTEC’s AI is reimagining contact centre learning and voted “Disruptive Technology of the Year 2020” Award…
CallMiner Launch Speech & Interaction Analytics Model
CallMiner Launches Maturity Model for Implementing and Operationalising Speech and Interaction Analytics New Continuum Maturity Model…
The Contact Centre As A Premium Sales Channel
Consumers willing to pay more for insurance if phone experience can match online Survey by ResponseTap…
NICE CX Excellence Award Winners at Interactions Live
NICE Honors CX Excellence Award Winners at Interactions Live, Celebrating the Delivery of Exceptional Experiences and…
Sitel Group Launches New EXP+To Simplify Customer Experience
Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services in the contact…
The Transformation Challenges During COVID-19
Crisis, What Crisis? How Conn3ct Overcame Complex Transformation Challenges During COVID-19 At Conn3ct, our expert team…
The UK Contact Centre Decision-Makers’ Guide
With insights built on hard data, the 18th annual edition of “The UK Contact Centre Decision-Makers’…
Are You Ready to Embrace The Post-Covid Contact Centre?
The Post-Covid Contact Centre: Are You Ready to Embrace Changing Customer Contact? The impact of COVID-19…
Contact Centre Agents handle COVID-19 call every 3 seconds
999 Contact Centre Agents handle a call every three seconds during Covid-19 peak BT’s latest 999…
Sustainability: Why it pays to add AI to the shopping list
Sustainability: Why it pays to add AI to the shopping list When it comes to sustainability,…
Dogs Trust contact centre takes its two millionth call
Dogs Trust’s national Contact Centre is celebrating answering its two-millionth call from members of the dog…
PCI Pal adds Speech Recognition to cloud-based Agent Assist
PCI Pal® adds Speech Recognition capability to its cloud-based Agent Assist and IVR Payment solutions New…