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Customer Contact ...Introduction to C...Contact Centre We...How to Identify, ...24
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1 | 2Changing Customer... | 3Creating a Great ... | 4 | 5Contact Centre We... | 6 | |
7 | 8 | 9 | 10Virtual Event: Fu... Hybrid working in... | 11Puzzel Get Connec... | 12How to elevate an... | 13 |
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21 | 22 | 23Customer Contact ... Introduction to C... Contact Centre We... How to Identify, ... | 24Contact Centre Tr... Payments: The Fut... | 25 | 26 | 27 |
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CCMA Training Event: Emotional Intelligence in the Contact Centre
From 09:30am until 12:30pm
At Virtual
IPI Cloud AI Webinar
Inject next generation AI into your Contact Centre
From 10:30am until 11:15am
At Virtual
Building a Cloud-First Approach to the Modern Contact Centre Experience
From 10:00am until 11:00am
At Virtual
Developing Contact Centre Resource Planning Skills
To improve your forecasting and scheduling models and outputs.
From 11:00am until 1:00pm
At Virtual
The Contact Centre & Customer Service Summit
An opportunity for collaboration between those working in the contact centre industry
At Radisson Blu Hotel. London Stansted Airport, Waltham Close, Stansted CM24 1PP
CCMA Training Event: Emotional Intelligence in the Contact Centre
From 09:30am until 12:30pm
At Virtual
IPI Cloud AI Webinar
Inject next generation AI into your Contact Centre
From 10:30am until 11:15am
At Virtual
Building a Cloud-First Approach to the Modern Contact Centre Experience
From 10:00am until 11:00am
At Virtual
Developing Contact Centre Resource Planning Skills
To improve your forecasting and scheduling models and outputs.
From 11:00am until 1:00pm
At Virtual
The Contact Centre & Customer Service Summit
An opportunity for collaboration between those working in the contact centre industry
At Radisson Blu Hotel. London Stansted Airport, Waltham Close, Stansted CM24 1PP
![Changing Customer...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Tue<br>02</span><span class="nonday" ><span class="month"><em>Feb</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/how-changing-customer-behaviour-will-impact-contact-centres-in-2021/">Changing Customer Behaviour Impacts Contact Centres</a></h2><p class="start" >From 12.00pm until 12.45pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/how-changing-customer-behaviour-will-impact-contact-centres-in-2021/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Creating a Great ...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Wed<br>03</span><span class="nonday" ><span class="month"><em>Feb</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/creating-a-great-contact-centre-team/">Creating a Great Contact Centre Team</a></h2><p class="desc" >To understand your behavioural profile to be a more effective team player</p><p class="start" >From 09:30am until 11:15am</p><p class="location" >At Online</p><p class="readmore"><a href="https://contact-centres.com/event/creating-a-great-contact-centre-team/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Contact Centre We...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Fri<br>05</span><span class="nonday" ><span class="month"><em>Feb</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/ccma-contact-centre-webinar-ask-the-experts-moving-to-the-cloud/">Contact Centre Webinar: Ask the Experts - Moving to the Cloud</a></h2><p class="start" >From 12.00pm until 1:00pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/ccma-contact-centre-webinar-ask-the-experts-moving-to-the-cloud/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Virtual Event: Fu...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Wed<br>10</span><span class="nonday" ><span class="month"><em>Feb</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="600" height="300" src="https://contact-centres.com/wp-content/uploads/2021/01/future-of-the-contact-centre-logo-jan-2021-600x300.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2021/01/future-of-the-contact-centre-logo-jan-2021-600x300.jpg 600w, https://contact-centres.com/wp-content/uploads/2021/01/future-of-the-contact-centre-logo-jan-2021-450x225.jpg 450w, https://contact-centres.com/wp-content/uploads/2021/01/future-of-the-contact-centre-logo-jan-2021-150x75.jpg 150w, https://contact-centres.com/wp-content/uploads/2021/01/future-of-the-contact-centre-logo-jan-2021.jpg 800w" sizes="(max-width: 600px) 100vw, 600px" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/future-of-the-contact-centre-leaders-forum/">Virtual Event: Future of the Contact Centre Leaders Forum</a></h2><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/future-of-the-contact-centre-leaders-forum/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Hybrid working in...](javascript:xlightbox('<div class="qem enghouse-interactive"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Wed<br>10</span><span class="nonday" ><span class="month"><em>Feb</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="600" height="293" src="https://contact-centres.com/wp-content/uploads/2021/02/enghouse-webinar-10-feb-image-feb-2021jpg-600x293.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2021/02/enghouse-webinar-10-feb-image-feb-2021jpg-600x293.jpg 600w, https://contact-centres.com/wp-content/uploads/2021/02/enghouse-webinar-10-feb-image-feb-2021jpg-450x220.jpg 450w, https://contact-centres.com/wp-content/uploads/2021/02/enghouse-webinar-10-feb-image-feb-2021jpg-150x73.jpg 150w, https://contact-centres.com/wp-content/uploads/2021/02/enghouse-webinar-10-feb-image-feb-2021jpg.jpg 830w" sizes="(max-width: 600px) 100vw, 600px" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/hybrid-working-in-a-cloud-contact-centre-integrated-with-microsoft-teams-2/">Hybrid working in a Cloud Contact Centre integrated with Microsoft Teams</a></h2><p class="desc" >A real-life success story presented by Microsoft, Hitachi ABB Power Grids and Enghouse Interactive</p><p class="start" >From 2.00PM until 3:00PM</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/hybrid-working-in-a-cloud-contact-centre-integrated-with-microsoft-teams-2/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Puzzel Get Connec...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Thu<br>11</span><span class="nonday" ><span class="month"><em>Feb</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/puzzel-get-connected-conference-2021/">Puzzel Get Connected Conference 2021 - 11th February 2020</a></h2><p class="desc" >Go Beyond – discover your path to success</p><p class="start" >From 09:30am until 16:30pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/puzzel-get-connected-conference-2021/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![How to elevate an...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Fri<br>12</span><span class="nonday" ><span class="month"><em>Feb</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/how-to-elevate-and-integrate-your-contact-centre/">How to elevate and integrate your contact centre</a></h2><p class="start" >From 12.00pm until 1:00pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/how-to-elevate-and-integrate-your-contact-centre/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Customer Contact ...](javascript:xlightbox('<div class="qem "><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Tue<br>23</span><span class="nonday" ><span class="month"><em>Feb</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/customer-contact-week-europe-winter-2021/">Customer Contact Week Europe Winter 2021</a></h2><p class="desc" >Grasp the new reality of digital experiences</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/customer-contact-week-europe-winter-2021/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Introduction to C...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Tue<br>23</span><span class="nonday" ><span class="month"><em>Feb</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/introduction-to-contact-centre-resource-planning/">Introduction to Contact Centre Resource Planning</a></h2><p class="desc" >To understand how to develop and produce resource plans.</p><p class="start" >From 11:00am until 1:00pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/introduction-to-contact-centre-resource-planning/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Contact Centre We...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Tue<br>23</span><span class="nonday" ><span class="month"><em>Feb</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/contact-centre-webinar-enabling-a-flexible-and-engaged-workforce/">Contact Centre Webinar: Enabling a flexible and engaged workforce</a></h2><p class="start" >From 12.00pm until 1:00pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/contact-centre-webinar-enabling-a-flexible-and-engaged-workforce/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![How to Identify, ...](javascript:xlightbox('<div class="qem callminer"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Tue<br>23</span><span class="nonday" ><span class="month"><em>Feb</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/how-to-identify-support-and-retain-vulnerable-customers/">How to Identify, Support, and Retain Vulnerable Customers</a></h2><p class="start" >From 2:00pm until 3:00pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/how-to-identify-support-and-retain-vulnerable-customers/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Contact Centre Tr...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Wed<br>24</span><span class="nonday" ><span class="month"><em>Feb</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/contact-centre-training-building-empathy-with-customers/">Contact Centre Training: Building Empathy with Customers</a></h2><p class="desc" >To gain insight into how effective emotive CX is and to discover a framework to implement it.</p><p class="start" >From 09:30am until 12:30pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/contact-centre-training-building-empathy-with-customers/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}
![Payments: The Fut...](javascript:xlightbox('<div class="qem events"><div class="qem-icon"><div class="qem-calendar-small" style="margin:0 6px 6px 0;"><span class="day" >Wed<br>24</span><span class="nonday" ><span class="month"><em>Feb</em></span><span class="year">2021</span></span></div></div><div class="qem-small"><div class="qemright">
<img width="427" height="258" src="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg" class="attachment-large size-large wp-post-image" alt="" srcset="https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped.jpg 427w, https://contact-centres.com/wp-content/uploads/2020/03/evaluagent-webinar-image-march-2020.cropped-150x91.jpg 150w" sizes="(max-width: 427px) 100vw, 427px" />
</div>
<h2 class="qem_title"><a href="https://contact-centres.com/event/payments-the-future-of-security-cx/">Payments: The Future of Security & CX</a></h2><p class="desc" >Learn about the future of payment security and customer experience.</p><p class="start" >From 3.00pm until 7.00pm</p><p class="location" >At Virtual</p><p class="readmore"><a href="https://contact-centres.com/event/payments-the-future-of-security-cx/">Find out more...</a></p><div style="clear:both"></div></div></div>'); ){kind=link}