Will Data Security Hold Back Remote Contact Centre Working? – Take part in the research conducted…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Sitel Finalists In 10 Categories in European Contact Centre Awards
Contact centre outsource company Sitel Group have announced it has been named a finalist across 10…
Contact Centre Outsource Sitel Group Completes Acquisition of Sykes
Contact Centre Outsource Sitel Group Completes Acquisition of Sykes Enterprises, Inc. In accordance with the announcement…
Juniper Research Ranks Infobip Leader in Mobile Messaging
Global communications company Infobip has been ranked leading service provider in the mobile messaging space by…
PCI DSS: So Why Does It Pay To Comply with it?
PCI DSS: So Why Does It Pay To Comply? – For customers to buy from an…
QStory Applauded by Frost & Sullivan for Contact Centres
QStory Applauded by Frost & Sullivan for Helping Contact Centres Build Flexible Work Environments with Its…
IPI Company Purpose and Values – Contact Centre Solutions Provider
IPI’s Company Purpose and Values – Sat Sanghera, CEO at IPI, contact centre solutions providor The…
Two-Tier Culture in Contact Centres – Fight It or Embrace It?
Hybrid Working the Two-Tier Culture in Contact Centres: Fight It or Embrace It?. 83% of businesses…
The Female Data Scientist Who Is Helping to Lead an AI revolution
How to be a disrupter: the female data scientist who is helping to lead an AI…
Sabio Group Unveils New Brand & Website For Next Stage of Evolution
Sabio Group Unveils New Brand and Website To Mark Next Stage in its Evolution Sabio Group…
Collaboration: Streamline Internal Comms & Boost CX
Collaboration: streamline your internal comms and boost CX – During the coronavirus pandemic, thousands of people…
UK Most Unforgiving Country when it comes to Customer Service
UK most unforgiving country when it comes to customer service – More than a third of…
Flogas Strengthen Payment Security Through Contact Centre
Flogas opts for simplicity to strengthen trade and customer payment security through their contact centre using…
Why Your Clients Need The Omnichannel Experience
Why Your Clients Need Omnichannel Experience and How You Can Monetise It Find out about the…
Ascensos Continues Expansion with Cape Town Contact Centre
Ascensos has announced its expansion into South Africa with the opening of a new contact centre…
Cox & Cox Platform For Growth With Cloud Contact Centre
Cox & Cox establish a future platform for growth thanks to its new Cloud Contact Centre…
NICE Launches Enlighten AI Complaint Management Solution
NICE Launches Enlighten AI for Complaint Management, Providing the Market’s First Smart, Real-Time Solution to Power…
Shoppers Spend 9% More If They Receive Superior Service
Shoppers will spend 9% more if they receive superior service, with personalisation key Increased customer service…
Infobip Collaborates with Adobe to Provide Connected Digital Experiences
Infobip Collaborates with Adobe to Provide Connected Digital Experiences and Analytics to Customers Across the Globe Global…