Bellrock selects Sabio to deliver Genesys CX – Workplace & FM specialist signs 3-year contract with…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
VeriCall Wins Best In Customer Centre Solutions in AI
VeriCall Wins Best In Customer Centre Solutions in AI Global Media’s 2021 Business Elite Awards Outsource…
Building A Digital Transformation Strategy For CX
IPI Building A Digital Transformation Strategy To Enhance Customer Experience Customer’s Opportunity Northern Ireland Water, established…
UK National Contact Centre Awards 2021 Shortlist Announced
UK National Contact Centre Awards 2021 shortlist announced as tickets go on sale for Awards Dinner…
Distinctions All Round for BGL Contact Centre Apprentices
Distinctions all round for BGL apprentices with Six apprentices achieved the highest possible grade for their…
Contact Centre CC33 Launch Specialist Consultancy Service
South Yorkshire contact centre CC33 leads the way with specialist consultancy service South Yorkshire based contact…
Content Guru Certified for Microsoft Teams For Contact Centres
Content Guru is certified for Microsoft Teams Connected Contact Centre programme Leading cloud communications provider, Content…
SVL welcomes Dan Bendon as Head of Services
SVL welcomes Dan Bendon as Head of Services SVL is delighted to announce the return of…
Ten Top tips – Using Call deflection to Reduce Call Volumes
Ten top tips – using call deflection to reduce call volumes The contact centre should be…
BT Announce Multi-Million Pound Refurbishment of Belfast Office
Belfast confirmed as a key location as part of BT’s biggest UK workplace improvement programme BT…
Harnessing CCaaS and CRM Solutions: What’s the Missing Link?
Harnessing CCaaS and CRM solutions: What’s the missing link? – Richard Pinnington at Calabrio explores today’s…
Double success for Sensée at the 2021 Forum Awards
Work-from-home specialist Sensée has won an Innovation and Transformation Award for ‘Engaged Homeworking’ at the 2021…
NICE Positioned Highest in 2021 Gartner Magic Quadrant for WEM
NICE Positioned Furthest and Highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management in contact…
AvalonBay Selects PCI Pal to Handle Contact Centre Payments
AvalonBay selects PCI Pal® to securely handle its contact centre payments PCI Pal’s Agent Assist reduces…
Talkdesk Enters Next Decade Fueled by Innovation
Talkdesk Enters Next Decade Fueled by Innovation, Expanded International Presence, New Brand Cloud contact centre leader’s…
Jabra Launches Intelligent Camera Line Up for the Hybrid World
Jabra launches intelligent camera line up for insight driven collaboration in the hybrid world » Jabra…
Ways Contact Centres Can Create Kickstart Digital Experiences
3 Ways Contact Centres Can Create Kickstart Digital Experiences Tony Chambers, VP and EMEA Lead for…
CIVICA Selects Vonage for Next Generation Local Authority Communications
CIVICA Selects Vonage for Next Generation Local Authority Communications Vonage , a global leader in cloud…