eBook Download: Doing Contact Centre QA the Right Way

Doing Contact Centre QA the Right Way – The Complete Guide to Call Centre Quality Assurance from Stella Connect from Medallia

If you’re like most customer service team leaders, you already have a quality assurance (QA) program in place to monitor customer interactions with your team and ensure your agents are on track.

But not all QA programs are created equal.

In the following pages, we’ll take a look at some standard QA operating procedures that could be holding your service teams back. Then, we’ll explain how QA done right can help you manage your team in a more active, effective, and lucrative way.

 

 

To Download The Complete Guide to Call Centre Quality Assurance from Stella Connect from Medallia Click Here

Stella Connect by Medallia is the customer feedback and quality management platform built specifically for customer experience teams.

Our intuitive platform makes it easy to harness agent- level customer feedback and deliver high impact coaching and QA programs, driving agent engagement and customer satisfaction.

Get visibility into agent performance, and empower your team to deliver exceptional customer experiences with Stella Connect by Medallia.

For additional information on Stella Connect by Medallia view their Company Profile