The 2022 Contact Centre Trifecta of Pain: Increasing Workloads
The 2022 contact centre trifecta of pain: increasing workloads (Part 3) Rachel Lane, Solution Principal for Contact Centres, Medallia As…
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The 2022 Contact Centre Trifecta of Pain: Rising Attrition Rates
The 2022 Contact centre Trifecta of Pain: Rising Attrition Rates (Part 2 – See Part One) Rachel Lane, Solution Principal…
The 2022 Contact Centre Trifecta of Pain: The Struggle to Hire
The 2022 contact centre trifecta of pain: the struggle to hire (Part 1) Rachel Lane, Solution Principal for Contact Centres,…
Medallia acquires Mindful, Leader in Contact Centre Callback Technology
Medallia acquires Mindful, the global leader in contact centre callback technology Medallia, the global leader in customer and employee experience,…
Medallia to Acquire Mindful, Global Leader in Contact Centre Callback Tech
Medallia to Acquire Mindful, the Global Leader in Contact Centre Callback Technology Medallia, Inc., the global leader in customer and…
Best Practices for Building a Customer Experience Team
Best Practices for Building a Customer Experience Team –Discover real-world advice for building a customer experience team structure — and…
Achieving a High-Performance Contact Centre Culture
A Leader’s Guide to Achieving a High-Performance Contact Centre Culture Contact centre leaders must prioritize culture in order to motivate…
The Future of the Contact Centre is Right Here Right Now
The Future of Contact Centres is right Here, Right Now How is the future of contact centres taking shape? Here…
Contact Centre Trends: The Current State of Play
Contact Centre Trends: The Current State & 6 Key Forces at Play – Medallia discusses It’s the dawn of a…
How to Improve CX Experience & Employee Engagement
How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands Each year we’re excited to bring together…
The Future of Customer Service – Report Trends 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service – New Report by Stella Connect Customer…
Contact Centre Staffing: How Many Agents Do You Need?
Contact Centre Staffing: How Many Agents Do You Need? Medallia explains how to get the perfect balance Fast-growing companies with…
Employee Recognition Programmes to Try in Contact Centres
5 Employee Recognition Programme Examples to Try in Your Contact Centre – Medallia Customer service is only successful with a…
Contact Centre Performance Management
The #1 Thing Your Contact Centre Performance Management Programme Is Missing – Medallia reveals Contact centre performance management has, for…
Prepping Your Contact Centre for the Christmas Period
Prepping Your Contact Centre Team for the Holiday Season – Medallia discusses – Black Friday has been and gone. It’ll…
Unlocking the Secrets to Remarkable CX in a Digital Age
Unlocking the Secrets to Remarkable Customer Experiences in a Digital Age – Rachel Lane, Solution Principal, Contact Centre, at Medallia…
Which Contact Centre Incentives Are Right for Your Agents?
How to Identify Which Contact Centre Incentives Are Right for Your Agents – Medallia explains When it comes to setting…
Contact Centre eBook: Customer Service Trends for 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service Customer service is constantly changing. As we…
Humanised Customer Feedback: Must-Have for Contact Centres
Humanised Customer Feedback Solutions: A Must-Have for Contact Centre Success- On-Demand video from Stella Connect by Medallia In the world…