The Future of the Contact Centre is Right Here Right Now
The Future of Contact Centres is right Here, Right Now How is the future of contact centres taking shape? Here…
Medallia
Contact Centre Trends: The Current State of Play
Contact Centre Trends: The Current State & 6 Key Forces at Play – Medallia discusses It’s the dawn of a…
How to Improve CX Experience & Employee Engagement
How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands Each year we’re excited to bring together…
The Future of Customer Service – Report Trends 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service – New Report by Stella Connect Customer…
Contact Centre Staffing: How Many Agents Do You Need?
Contact Centre Staffing: How Many Agents Do You Need? Medallia explains how to get the perfect balance Fast-growing companies with…
Employee Recognition Programmes to Try in Contact Centres
5 Employee Recognition Programme Examples to Try in Your Contact Centre – Medallia Customer service is only successful with a…
Contact Centre Performance Management
The #1 Thing Your Contact Centre Performance Management Programme Is Missing – Medallia reveals Contact centre performance management has, for…
Prepping Your Contact Centre for the Christmas Period
Prepping Your Contact Centre Team for the Holiday Season – Medallia discusses – Black Friday has been and gone. It’ll…
Unlocking the Secrets to Remarkable CX in a Digital Age
Unlocking the Secrets to Remarkable Customer Experiences in a Digital Age – Rachel Lane, Solution Principal, Contact Centre, at Medallia…
Which Contact Centre Incentives Are Right for Your Agents?
How to Identify Which Contact Centre Incentives Are Right for Your Agents – Medallia explains When it comes to setting…
Contact Centre eBook: Customer Service Trends for 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service Customer service is constantly changing. As we…
Humanised Customer Feedback: Must-Have for Contact Centres
Humanised Customer Feedback Solutions: A Must-Have for Contact Centre Success- On-Demand video from Stella Connect by Medallia In the world…
eBook Download: Doing Contact Centre QA the Right Way
Doing Contact Centre QA the Right Way – The Complete Guide to Call Centre Quality Assurance from Stella Connect from…
Understanding the Increased Role of Contact Centre Agents
Understanding the Increased Role of Contact Centre Agents in the Modern Customer Experience – eBook download from Stella Connect In…
Create a Customer Experience Strategy for Your Contact Centre
4 Ways to Create a Customer Experience Strategy for Your Contact Centre – Modern customers’ expectations are constantly changing, and…
CallMiner & Medallia Join Forces to Improve Customer Experience
CallMiner, a provider of a platform for speech and customer engagement analytics, is partnering with Medallia, a provider of customer…