Contact Centre eBook: Customer Service Trends for 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service Customer service is constantly changing. As we…
Medallia
Humanised Customer Feedback: Must-Have for Contact Centres
Humanised Customer Feedback Solutions: A Must-Have for Contact Centre Success- On-Demand video from Stella Connect by Medallia In the world…
eBook Download: Doing Contact Centre QA the Right Way
Doing Contact Centre QA the Right Way – The Complete Guide to Call Centre Quality Assurance from Stella Connect from…
Understanding the Increased Role of Contact Centre Agents
Understanding the Increased Role of Contact Centre Agents in the Modern Customer Experience – eBook download from Stella Connect In…
Create a Customer Experience Strategy for Your Contact Centre
4 Ways to Create a Customer Experience Strategy for Your Contact Centre – Modern customers’ expectations are constantly changing, and…
CallMiner & Medallia Join Forces to Improve Customer Experience
CallMiner, a provider of a platform for speech and customer engagement analytics, is partnering with Medallia, a provider of customer…