The 14th edition of The UK Contact Centre Decision Makers Guide – the UK’s largest study…
Tag: Downloads
What you need to know about agent experience
What you need to know about the agent experience – Gain insights and tips for your…
Customer Service Success Secrets From Contact Centres
Customer Service Success Secrets From Air France-KLM, Hallmark, BT, Atom Bank and More We have come…
7 Key Steps to Achieving Customer Service Excellence
7 Key Steps to Achieving Customer Service Excellence in the Service Industry Over the last few…
Omnichannel Desktop Helps Personalise Customer Service
How An Omnichannel Agent Desktop Helps Your Employees Personalise Customer Service new eBook from Geneys According…
What do Millennials Think About Your Customer Service
Keeping Pace with the Modern Customer -Are your customers as happy as they could be? Perhaps…
Intelligent Contact Routing – eBook by Content Guru
Intelligent Contact Routing – eBook by Contunt Guru to ensure customers reach the right agents and…
The State of Quality Monitoring in the Contact Centre
The State of Quality Monitoring in the Contact Centre – New Survey by Business Systems revels…
Aeriandi Whitepaper – Do You Know Where Your Data is?
Aeriandi Whitepaper – Archive Call Recording – Do you know where your data is and what…
4 Ways your contact centre is failing millennials
4 Ways your contact centre is failing millennials, and 3 ways to put that right Millennials (those…
Businesses Must Act Now to Support Call Centric Workers
Businesses Must Act Now to Support Call Centric Workers to include contact centre agents – Jabra…
The Forum Publishes Latest Best Practice Guide
The Forum have published their latest Best Practice Guide entitled “Breakthrough Performance: further, faster, together.” The…
Cloud contact centres without the compromises
Cloud contact centres without the compromises – Ken Hitchen, Director, Sabio With around half of UK…
Best Practices for Making the Boat go Faster – Download
Best Practices for Making the Boat go Faster Enhancing customer experience performance in your contact centre.…
Is Robotics the right choice for you? asks eg solutions
Is Robotics the right choice for you? Asks eg solutions “Robots are going to take away…
Agilisys Contact Centre Quality Monitoring Survey
Agilisys reveals results of first UK Contact Centre Quality Monitoring survey Agilisys has released the findings…
Hybrid Cloud making Impact say Contact Centre Leaders
Organisations using hybrid cloud technologies in their contact centres, are reporting a powerful positive impact on…