The State of Workforce Management in Contact Centres – 2017

The State of Workforce Management in Contact Centres – 2017 It’s all about change. Change is…

Call Centre Know How Release Training Manual for Contact Centre Industry

Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry…

eBook: Engage With Customers In An Ultra-Connected Era

eBook: Engage With Customers In An Ultra-Connected Era Whether you’re a small retailer or a massive…

Whitepaper: How to Create Integrated Customer Experience

Enghouse Interactive Whitepaper: Why Make Life Harder For Yourself! Download the Whitepaper to find how to…

eBook: Customer Service Essentials in the Digital Age

  It’s not easy for organisations to meet customer expectations for omni-channel service given the isolation…

Artificial Intelligence is Changing the Contact Centre

How are Artificial Intelligence & Virtual Assistance Changing the Contact Centre? Over the last 5 years,…

Cost of Cloud vs On-Premise Contact Centres

It’s a question as old as cloud technology itself: which is the better choice for software,…

E-Book – Do Millennials Hate Your Customer Service?

Do Millennials Hate Your Customer Service? New e-Book from Interactive Intelligence Are you doing everything you…

The 2016 UK Contact Centre Decision Makers Guide

The 14th edition of  The UK Contact Centre Decision Makers Guide – the UK’s largest study…

What you need to know about agent experience

What you need to know about the agent experience – Gain insights and tips for your…

Customer Service Success Secrets From Contact Centres

Customer Service Success Secrets From Air France-KLM, Hallmark, BT, Atom Bank and More We have come…

7 Key Steps to Achieving Customer Service Excellence

7 Key Steps to Achieving Customer Service Excellence in the Service Industry Over the last few…

Research Reveals Integration Concerns Holding Back Digital Transformation

CCA Research Reveals Integration Concerns Holding Back Digital Transformation – Lack of co-ordinated strategy, low resource…

Omnichannel Desktop Helps Personalise Customer Service

How An Omnichannel Agent Desktop Helps Your Employees Personalise Customer Service new eBook from Geneys According…

What do Millennials Think About Your Customer Service

Keeping Pace with the Modern Customer -Are your customers as happy as they could be? Perhaps…

Intelligent Contact Routing – eBook by Content Guru

Intelligent Contact Routing – eBook by Contunt Guru to ensure customers reach the right agents and…

The State of Quality Monitoring in the Contact Centre

The State of Quality Monitoring in the Contact Centre – New Survey by Business Systems revels…

Aeriandi Whitepaper – Do You Know Where Your Data is?

Aeriandi Whitepaper – Archive Call Recording – Do you know where your data is and what…

4 Ways your contact centre is failing millennials

4 Ways your contact centre is failing millennials, and 3 ways to put that right Millennials (those…

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