Aeriandi Whitepaper – Archive Call Recording – Do you know where your data is and what…
Tag: Downloads
4 Ways your contact centre is failing millennials
4 Ways your contact centre is failing millennials, and 3 ways to put that right Millennials (those…
Businesses Must Act Now to Support Call Centric Workers
Businesses Must Act Now to Support Call Centric Workers to include contact centre agents – Jabra…
The Forum Publishes Latest Best Practice Guide
The Forum have published their latest Best Practice Guide entitled “Breakthrough Performance: further, faster, together.” The…
Cloud contact centres without the compromises
Cloud contact centres without the compromises – Ken Hitchen, Director, Sabio With around half of UK…
Best Practices for Making the Boat go Faster – Download
Best Practices for Making the Boat go Faster Enhancing customer experience performance in your contact centre.…
Is Robotics the right choice for you? asks eg solutions
Is Robotics the right choice for you? Asks eg solutions “Robots are going to take away…
Agilisys Contact Centre Quality Monitoring Survey
Agilisys reveals results of first UK Contact Centre Quality Monitoring survey Agilisys has released the findings…
Hybrid Cloud making Impact say Contact Centre Leaders
Organisations using hybrid cloud technologies in their contact centres, are reporting a powerful positive impact on…
PCI DSS in Contact Centres – Syntec White Paper
PCI DSS in Contact Centres: This updated report presents the findings of our investigation into how…
How Interaction Analytics Can Reduce Agent Attrition
Understanding How Interaction Analytics Can Reduce Agent Attrition The typical contact centre agent interacts with current…
Voice Biometric Technologies – Sabio White Paper
How the latest voice biometric technologies successfully balance security needs while still enabling a high quality…
The Inner Circle Guide to Outbound and Call Blending
ContactBabel’s new report, “The Inner Circle Guide to Outbound and Call Blending” is now available for…
Teleopti ebook to Educate Contact Centre Leaders
Teleopti publishes ebook to educate contact centre leaders and IT directors on the benefits of cloud-based…
What are the Cost Saving Opportunities for BPOs?
Did you know that 3 in 5 BPOs in the UK cite cost effectiveness as their…
Altitude Guide to Effective Outbound Campaign Strategies
Altitude Releases Guide to Design Effective Outbound Campaign Strategies – How to turn outbound calls into…
PCI DSS Compliance Checklist for Contact Centres
PCI DSS Compliance Checklist for Contact Centres If your contact centre handles customer transactions and sensitive…
Improve Performance and Deliver Great Customer Experience
Improve Customer Contact Performance and Deliver Great Customer Experience Customer engagement in today’s multi-channel environment is…