Enhancing Your Employee Engagement Strategy In The Contact Centre – free white paper Companies spend over…
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Reports Highlight the Pressing Issues in the Contact Centre
Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre…
How to Build Agent Trust in the Contact Centre
Building Trust in the Contact Centre – Stephen Pace, CEO SJS Solutions, discuses why the contact…
Sabio – Transforming Customer Contact
Technology is clearly now evolving how customers want to engage with organisations. This is the theme…
Digital Transformation in the contact centre workplace
Digital Transformation driving the need for digital workforce management solutions According to Back Office Workforce Optimisation…
What affect can QueueBuster have on contact centres?
What affect can QueueBuster have on your contact centre? £250,000 additional sales revenue Using patented intelligent…
Jabra Research uncovers hours lost due to Workplace Distraction
Jabra Research uncovers hours lost due to Workplace Distraction – Jabra have launched their research report…
The Future of UK & US Customer Contact
The future of UK & US customer contact – the largest-ever research studies, available now from…
Ultracomms Study set to open Debate on effectiveness of Answer Machine Detection
Ultracomms New independent study set to re-open the debate on the effectiveness of Answer Machine Detection.…
Sabio Launch New Digital Checklist for customer engagement
Sabio, the Contact centre technology specialist. identifies six key factors that help to drive successful channel…
Why an Intelligent Call Strategy is Essential in Telemarketing
Find out why Intelligent Call Strategy is Essential in Telemarketing – Noble Systems have published a…
Customer Experience – Journey Mapping eBook
Journey Mapping eBook: An Outside-in Approach to Delivering Great Customer Experience Customers engage with your company…
Interactive Intelligence Realtime Visability in the Contact Centre
Be among the 8% who know. Interactive Intelligence: If you have real-time visibility in the contact…
Contact Centre Agents – Empower to Deliver Great Customer Experience
Contact Centre Agents – Empower to Deliver Great Customer Experience with an Omnichannel Desktop Most companies…
Webhelp UK asks Is it Time to chat?
Webhelp UK Web Chat Infographic – Time to chat? An at-a-glance guide to web chat and…
When CRM Meets the Contact Centre
Frost & Sullivan—When CRM Meets the Contact Centre, Improving Business Outcomes End to End As mid-size…