Making Business Sense of the Voice of the Customer – Helen Murray Chief Customer Solutions Officer…
Tag: Downloads
Rostrvm Solutions’ Contact Centre Calculator app
Rostrvm Solutions, the UK contact centre software provider, has launched a handy and useful contact centre…
Videlica Report Highlights Failure to Tackle Call in Queues
Videlica report highlights that keeping customers waiting in phone queues costs UK businesses an estimated £3.7…
Sabio White Paper: Customer Contact Technology Trends 2015
White Paper: Customer Contact Technology Trends 2015 – Transforming contact centre performance by taking advantage of…
PCI DSS Compliance in the Contact Centre Guide
PCI DSS Compliance in the Contact Centre Guide; With fines for PCI non-compliance potentially running into…
Marketers No Closer to Understanding Customer Journey
Mapping the customer journey in the contact centre isn’t that straightforward; new research reveals a lack…
How Contact Centres are using Quality Monitoring
How Contact Centres are using Quality Monitoring When your agents are successful your contact centre will…
Contact Centres looking to nearshore locations
Contact Centres – Attractive Benefits Draw UK Contact Centres to Scotland, Ireland, Northern Ireland – New…
From call centre to a multi-channel contact centre
Genesys: Evolve from a call centre to a multi-channel contact centre – Top 10 Strategies for…
Expolink Guide to Web Chat in the Contact Centre
Expolink ‘The Insiders’ Guide to Web Chat in the Contact Centre. If you think web chat…
Eptica research sees Twitter overtake email for fast, accurate customer service
Latest Eptica research sees Twitter overtake email for fast, accurate customer service UK brands are failing…
Cirrus – Delivering the Experience Customers Deserve
Why is the Customer Experience so Important? Whereas running an efficient and effective contact centre is…
ICMI Report: How to Create a Flawless Call Centre Customer Experience
ICMI Report; ICMI have released a contact centre whitepaper ‘Insider Perspectives on Removing the Roadblocks to…
5 Top Tips for Capturing the Voice of the Customer in the Contact Centre
Rant and Rave has outlined 5 top tips for capturing the Voice of the Customer in…
How to Improve Customer Contact Performance and Deliver Great Customer
Customer engagement in today’s multi-channel environment is challenging and sometimes considered complex, but it really doesn’t…
Webhelp UK – Omni-channel simplified: Three easy steps to success
There is a simple concept at the heart of omni-channel thinking; to understand what customers want…
Inside the Minds of Your Customers [Survey Results]
Don’t Miss These Survey Results What do consumers really think about customer service today? How do…
The ‘customer hangout’ is the contact centre of the future
The ‘customer hangout’ is the contact centre of the future Syntec’s ‘cloud-gazing’ white paper researches the…