Interactive Intelligence A New Definition of Workforce Management
Interactive Intelligence – The complex service operations businesses deal with today demand a broader view of workforce management: a new…
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Recording Made Easy – Free Guide to Call Recording
In the past larger companies and organisations have mainly required call recording, but with ever increasing compliance rules effecting whole…
2014 Best Practice Guide for customer contact leaders
The Best Practice Guide, published by the Professional Planning Forum, is packed with outstanding case studies, new research, thought leadership…
Omni-Channel White Paper published by Webhelp UK
Today, companies in the insurance and utilities sectors think they are doing well by offering their customers several channel choices…
Altitude Software White Paper on Best Practices Using Real Time Analytics
Altitude Software has released a new white paper aimed at helping businesses to achieve customer engagement using real time analytics…