It’s a question as old as cloud technology itself: which is the better choice for software, cloud-based or premise-based?
When it comes to your contact centre, you know you need infrastructure that is comprehensive, user-friendly, and able to best help you to help your customers. You also want something affordable and adaptable to the ever-changing market. So which do you choose?
According to Ovum, the choice between on-premise and cloud “involves many variables, but as the quality of the tools converges, buyers need to look more closely at the relative costs in different deployment scenarios.” In their 2016 report, Ovum looks at the TCO of both systems over a five-year period to help you determine which option is the best for you.