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White Paper: Are you a Customer Service Leader or Laggard?

New White Paper – Are you a Customer Service Leader or Laggard?

KURA header oct 2017

A leader’s perspective on the contact centre industry – download your copy now.

ContactBabel have just completed new research sponsored by contact centre outsourcer, Kura, and software provider, Inisoft, to understand the contact centre industry challenges from a leader’s perspective.

Highlights from this study revealed that:

– 49% of customer service leaders view their customer satisfaction score as the top driver for change, while only 21% state advisor attrition as a key driver

– 71% of contact centre leaders believe their advisors enjoy “good” or “very good” morale, yet 35% of them also believe their advisors only deliver a “fair” or “poor” service

– Empowerment is seen as key to improving both advisor morale and performance.


kura white paper oct 2017Additional Information

To Download your copy of ‘Are you a Customer Service Leader or Laggard?’ Click Here

For additional information on,

KURA visit their Website

Inisoft visit their Website

ContactBabel view their Company Profile

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