White Paper: Are you a Customer Service Leader or Laggard?

New White Paper – Are you a Customer Service Leader or Laggard?

KURA header oct 2017A leader’s perspective on the contact centre industry – download your copy now.

ContactBabel have just completed new research sponsored by contact centre outsourcer, Kura, and software provider, Inisoft, to understand the contact centre industry challenges from a leader’s perspective.

Highlights from this study revealed that:

– 49% of customer service leaders view their customer satisfaction score as the top driver for change, while only 21% state advisor attrition as a key driver

– 71% of contact centre leaders believe their advisors enjoy “good” or “very good” morale, yet 35% of them also believe their advisors only deliver a “fair” or “poor” service

– Empowerment is seen as key to improving both advisor morale and performance.


kura white paper oct 2017Additional Information

To Download your copy of ‘Are you a Customer Service Leader or Laggard?’ Click Here

For additional information on,

KURA visit their Website or view their Company Profile

Inisoft visit their Website or view their Company Profile

ContactBabel visit their Website or view their Company Profile

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