Contact Centre Outsourcer KURA Expand in South Africa

Contact Centre Outsourcer KURA experts Kura underlined its global ambitions with the launch of a new…

KURA on Recruitment Drive at Glasgow Contact Centre

Outsource company KURA are creating additional contact centre jobs following a recent contract win with Scottish…

The Benefits of a Diverse Workforce in the Contact Centre

Three Key Benefits of Having a Diverse Workforce in the contact centre Following Pride Month and…

4 Ways to Deliver Personalised Digital Customer Service

4 Ways to Deliver Personalised Digital Customer Service – As more customer interactions go digital, there’s…

Looking After Mental Health of Contact Centre Employees

Expert Tips on Looking After the Mental Health of Your Contact Centre Employees – Kura discusses…

Kura Becomes Largest Independent Outsourcer in UK

Kura has today announced that it has acquired the contact centre division of Parseq and Stellar…

Parseq Sells Contact Centre Division Following Successful Turnaround

Parseq, the international business process outsourcing firm, has announced the sale of its contact centre division…

Contact Centre Outsourcer KURA Continues Expansion

Fast-growing Kura (CS) Limited announces joint venture in Durban, South Africa Glasgow based, contact centre specialist…

Agents Have Difficulty Getting through to Management

A study by KURA of frontline contact centre agents has highlighted their extraordinary difficulty in getting…

KURA Contact Centre Growth After Contract Wins

Kura poised for further growth following contract wins Glasgow-based contact centre specialist Kura is celebrating a…

KURA White Paper: The Future Workforce – Leaders are you Listening?

Kura and Inisoft are pleased to offer you a complimentary copy of their new white paper…

The Contact Centre from an Advisor’s Perspective

Kura and Inisoft recently teamed up with CCA Global to understand the challenges front-end advisors face and…

Leadership Crisis Within the Contact Centre Industry?

New research points to a potential leadership crisis within the contact centre industry. *   New report…

Kura Secures Key Relationship With Crown Commercial Service

Kura secures key relationship with Crown Commercial Service with plans to expand Sefton employee base •…

White Paper: Are you a Customer Service Leader or Laggard?

New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on…

Inisoft Launch Syntelate XA – Contact Centre Agent Desktop

Introducing Syntelate XA By Oonagh McBride, Head of Inisoft I am delighted to launch Syntelate XA,…

Outsourcer KURA Asks ‘What is it About Call Centres?’

Have you ever heard a child answer the question “what do you want to be when…

It’s Time to Rethink the Perception of Contact Centres

It’s time to rethink the perception of contact centres: Ember report highlights chasm between perception and…

Kura Select Liverpool 1st Contact Centre Outside Scotland

Kura selects Liverpool City Region for its first contact centre outside of Scotland –  Creating up…

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