4 Ways to Deliver Personalised Digital Customer Service
4 Ways to Deliver Personalised Digital Customer Service – As more customer interactions go digital, there’s a concern that customer…
KURA
Looking After Mental Health of Contact Centre Employees
Expert Tips on Looking After the Mental Health of Your Contact Centre Employees – Kura discusses how to improve your…
Kura Becomes Largest Independent Outsourcer in UK
Kura has today announced that it has acquired the contact centre division of Parseq and Stellar Europe Limited and in…
Parseq Sells Contact Centre Division Following Successful Turnaround
Parseq, the international business process outsourcing firm, has announced the sale of its contact centre division to Scotland-based customer services…
Contact Centre Outsourcer KURA Continues Expansion
Fast-growing Kura (CS) Limited announces joint venture in Durban, South Africa Glasgow based, contact centre specialist Kura (CS) Limited and…
Agents Have Difficulty Getting through to Management
A study by KURA of frontline contact centre agents has highlighted their extraordinary difficulty in getting though to their own…
KURA Contact Centre Growth After Contract Wins
Kura poised for further growth following contract wins Glasgow-based contact centre specialist Kura is celebrating a string of contract wins…
KURA White Paper: The Future Workforce – Leaders are you Listening?
Kura and Inisoft are pleased to offer you a complimentary copy of their new white paper “The Future Workforce –…
The Contact Centre from an Advisor’s Perspective
Kura and Inisoft recently teamed up with CCA Global to understand the challenges front-end advisors face and their views on the…
Leadership Crisis Within the Contact Centre Industry?
New research points to a potential leadership crisis within the contact centre industry. * New report provides a detailed snapshot…
Kura Secures Key Relationship With Crown Commercial Service
Kura secures key relationship with Crown Commercial Service with plans to expand Sefton employee base • 400 seat contact centre…
White Paper: Are you a Customer Service Leader or Laggard?
New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on the contact centre industry…
Inisoft Launch Syntelate XA – Contact Centre Agent Desktop
Introducing Syntelate XA By Oonagh McBride, Head of Inisoft I am delighted to launch Syntelate XA, the next generation of…
Outsourcer KURA Asks ‘What is it About Call Centres?’
Have you ever heard a child answer the question “what do you want to be when you grow up?” with…
It’s Time to Rethink the Perception of Contact Centres
It’s time to rethink the perception of contact centres: Ember report highlights chasm between perception and reality within contact centre…
Kura Select Liverpool 1st Contact Centre Outside Scotland
Kura selects Liverpool City Region for its first contact centre outside of Scotland – Creating up to 200 new jobs…
KURA Expansion with Outsource Contract Win From Scottish Power
Outsourced contact centre and software specialist, Kura, is experiencing strong growth following a new contract with energy giant Scottish Power.…
KURA Secure 100 Contact Centre Jobs and Create 150 More!
More than a hundred jobs have been secured in Forres after they were deemed at risk following a major contract…
Research Reveals Agent Training Falling Behind Customer Expectations
New research from the CCA reveals agent training is falling behind customer expectations – Research reveals that one third of…