The Benefits of a Diverse Workforce in the Contact Centre
Three Key Benefits of Having a Diverse Workforce in the contact centre Following Pride Month and the criticism of businesses…
Three Key Benefits of Having a Diverse Workforce in the contact centre Following Pride Month and the criticism of businesses…
4 Ways to Deliver Personalised Digital Customer Service – As more customer interactions go digital, there’s a concern that customer…
Expert Tips on Looking After the Mental Health of Your Contact Centre Employees – Kura discusses how to improve your…
Kura has today announced that it has acquired the contact centre division of Parseq and Stellar Europe Limited and in…
Parseq, the international business process outsourcing firm, has announced the sale of its contact centre division to Scotland-based customer services…
Fast-growing Kura (CS) Limited announces joint venture in Durban, South Africa Glasgow based, contact centre specialist Kura (CS) Limited and…
A study by KURA of frontline contact centre agents has highlighted their extraordinary difficulty in getting though to their own…
Kura poised for further growth following contract wins Glasgow-based contact centre specialist Kura is celebrating a string of contract wins…
Kura and Inisoft are pleased to offer you a complimentary copy of their new white paper “The Future Workforce –…
Kura and Inisoft recently teamed up with CCA Global to understand the challenges front-end advisors face and their views on the…
New research points to a potential leadership crisis within the contact centre industry. * New report provides a detailed snapshot…
Kura secures key relationship with Crown Commercial Service with plans to expand Sefton employee base • 400 seat contact centre…
New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on the contact centre industry…
Introducing Syntelate XA By Oonagh McBride, Head of Inisoft I am delighted to launch Syntelate XA, the next generation of…
Have you ever heard a child answer the question “what do you want to be when you grow up?” with…
It’s time to rethink the perception of contact centres: Ember report highlights chasm between perception and reality within contact centre…
Kura selects Liverpool City Region for its first contact centre outside of Scotland – Creating up to 200 new jobs…
Outsourced contact centre and software specialist, Kura, is experiencing strong growth following a new contract with energy giant Scottish Power.…
More than a hundred jobs have been secured in Forres after they were deemed at risk following a major contract…